Billing Address required + something went wrong

  • Resolved yarintosh

    (@yarintosh)


    4 years, 6 months ago

    Hi! I’m having some issues with the plugin combined with woocomemrce.

    1. I’m already collecting Billing Addresses from my customers through the Woocommerce required fields and the Paypal credit card gateway is requiring them to fill their Billing Address again, thing which can cause a decrease to my conversion rate. How can I delete that area and leave only the credit card filling area available? The “Require Billing Address” box is not checked but it is still showing. ( IMAGE BELOW)

    View post on imgur.com

    2. Everything used to work OK but now I keep getting “something went wrong. we’ll take you back to checkout so you can try again ” When I try through paypal login page it works but not on my site. (I have the log but rather not post it on public here).

    Thank you guys! this is really urgent my site was supposed to be live today!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    1. I’m already collecting Billing Addresses from my customers through the Woocommerce required fields and the Paypal credit card gateway is requiring them to fill their Billing Address again, thing which can cause a decrease to my conversion rate. How can I delete that area and leave only the credit card filling area available? The “Require Billing Address” box is not checked but it is still showing. ( IMAGE BELOW)

    https://imgur.com/KLiBNv0

    With PayPal Checkout, it will bypass all of your checkout fields, including billing fields. This means that nobody will be filling out any fields in your checkout, and if you have it enabled on your checkout, it doesn’t use any info from your checkout. It’s a completely separate checkout experience. If you want to use the WooCommerce checkout, I would recommend using PayPal Standard, built into core.

    2. Everything used to work OK but now I keep getting “something went wrong. we’ll take you back to checkout so you can try again ” When I try through paypal login page it works but not on my site. (I have the log but rather not post it on public here).

    Without a log, we really can’t offer any possible solutions. Perhaps you can remove/redact personal info?

    Hopefully that helps! Have a great one!

    Thread Starter yarintosh

    (@yarintosh)

    View post on imgur.com


    If I click on the ” Try Again” button it will open a PayPal page to fill the info again and then it will work properly.

    View post on imgur.com

    And this is the debug log

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    Thread Starter yarintosh

    (@yarintosh)

    ??

    We are having the same issue:
    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/749

    Hi @yarintosh ,

    I don’t see anything that stands out on those logs, but we’d like to take a closer look.

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Billing Address required + something went wrong’ is closed to new replies.