Billing address/email/ etc not getting passed to Paypal Express

Are you going through the checkout page on the site, or are you hitting the EC button from a product page or cart page?

I have not ever worked with the extra Checkout Fields extension, but nothing about our plugin should be effecting its functionality as far as saving the extra data to the WC order.

If you want that data included in the PayPal payment details we’d have to add it to the CUSTOM parameter as that’s the only place that would allow us to add custom fields like that.

For this, we’d need to spend some development time on that specifically, which we’re happy to do, but we’d need you to submit an order for premium support to get that done for you.

Thanks for your reply.

I’m sure my client will be happy to pay for custom parameters. However as part of the basic plugin I assume the billing address can somehow be passed, instead of the shipping address as is currently the case?

We are going through from the checkout page.

I need to confirm a few things before I can try to reproduce this.

* You have Express Checkout enabled and set to be displayed in the general list of gateways.

* You have filled out the entire checkout form and then proceeded through the regular checkout button (as opposed to the Express Checkout which may be showing at the top of your checkout page if you have it enabled.)

* You’re still only getting a shipping address back when completing an order.

Please verify these things and I’ll see if I can reproduce it. I had tested that and though it was pulling the checkout page info if that page was indeed used, but we may have a small bug somewhere that needs to be fixed.

I can confirm the answer is yes to all the questions:

https://monosnap.com/image/iYYjI3QbVZfTwKuD1dlZfVOFIRl9LX
https://monosnap.com/image/9M2WinwkrtNpXuv150bHTy9W16dJYe

If you like I can share access to the staging site.

Thanks so much.

P.s. In the default Paypal settings in WooCommerce there is an option to choose whether to send the shipping or billing address to Paypal (as they only accept one)

This would be great to have in your plugin options for Paypal Express too, as I’m sure some users would prefer to send shipping details.

Thanks again

Also, not sure if this should be a new support topic but, when completing a purchase using a Paypal account the telephone number as well as billing address are not saved to the order!

I haven’t yet had a chance to test when using a credit card.

Thanks for the details. I’ll review these things and get back to you, but it may be a few days as I do have some premium support requests that I need to focus on.

I know I’ve tested the phone number in the past and didn’t have issues with it. You need to make sure you have Phone Number Required enabled in your PayPal account profile or users aren’t asked to provide one, so maybe that’s what’s going on..??

Thanks for the reply.

The phone number and billing address are definitely getting entered. I tried checking out as a guest and as a logged in customer and get the same:

https://monosnap.com/image/erKFRRs42ZN8BJZfRbxDJQs5BlofCo

Then back in WooCommerce, the phone fields and billing address are empty for that order, as well as the custom DOB field.

This does not happen using the default Paypal option in WooCommerce.

PayPal’s system only provides one address, which is a shipping address. As such, we were only adding that into the WooCommerce order with the plugin.

We have added an option into the plugin to set both billing and shipping in the WC order to that same address that PayPal provides. It’s already done and available in the dev branch on our GitHub repo if you want to grab it early.

Otherwise, it will be included on the 1.1.6.3 update that will be released in the next week or so.

Hi,

Same trouble, adress isn t display and so we can t do invoice. But in order, we see the adress dont know why.

In your git, 3fb2ea7f88970b63e07514bf6edf5c891332204e, billing adress work, but not ” Enables the option to skip the final review page.” ??

@luciver Yes, it seems that our dev branch got a bad merge that apparently broke the skip final review option. We’re working to get this resolved ASAP.

I haven t address on Thankyou with express checkout (with last dev too). It s displayed N/A but in “shipped as” on back office the paypal shipping adress is. Only work if I override the address with paypal billing address.

Anyway, we haven t the shipping or billing woocommerce address displayed in front or back office (virtual product).

Tks anyway for all this job.

Similar Issues. PayPal pulled an order and said to verify the address we shipped to because of possible fraud. I researched a lot of orders and for some reason, even if its selected to send the shipping address to PayPal, its not saving. On thee PayPal confirmation email its blank but on the Woocommere order everything is filled in.

@nikkeya, PayPal’s confirmation emails don’t always provide everything. Can you double check the actual PayPal transaction details screen to see if it shows up there or not? If it’s showing up in WooCommerce then it should have been included in the API request to PayPal, too, because that data gets pulled from the WooCommerce object in code.

Yes I looked. The order they pulled had a totally different address than what I have in Woocommerce. The shipping address in PayPal is confirmed so as I understand it, no matter what I have in woocommerce, and even though I shipped and use tracking, there is no seller protections when the shipping address didn’t go through to PayPal.