Billing address/email/ etc not getting passed to Paypal Express

@nikkeya, If you don’t ship to the confirmed address on the order, then, no it wouldn’t be covered.

That’s odd that it would have a separate address, though. Did they checkout from the PayPal button on a product / cart page, or did they checkout through the WooCommerce checkout page?

hi @angelleye

I read all the comments but I couldn’t find the answer.
I have woocommerce 2.4.12 and “PayPal for Woocommerce” Version 1.1.7.5 .

I just enabled PayPAl express at the checkout page. I login to my website, add something into my basket. At checkout page I see my shipping address details correctly, then I click PayPal button at checkout page. I can’t see my address in woocommerce on PayPal page. I talked with PayPal and they said my website doesn’t send address details to PayPal.
I checked all of my settings and didn’t see anything wrong.
Do you is it a known bug ?
Thanks

@gzeynep, yes that is a known problem. We actually have it fixed already in the release branch on our github repo if you want to grab it early from there.

@angelleye what is the link to the fix?

Ah, sorry, I meant to make that a link in my last response.

You can download the release branch here.

Unfortunately, the problem has come out again

I fill all field on WooCommerce

View post on imgur.com

But email, country and county is empty

View post on imgur.com

@swinie,

Did you have logging enabled? Can you provide a copy of the SetExpressCheckout request log?

I noticed if I use in sandbox mode, Woocommerce redirect the old PayPal surface where everything works good.
But if I off the sandbox mode, the Woocommerce redirect the new PayPal surface where mail, country and county is missing.

Yeah, that’s what I was curious about. The new PayPal page could be where the problem is, and that would be out of my hands.

What we’d need to do is submit all of that detail to PayPal MTS. If you want to go ahead and submit a ticket there and provide a copy of the SetExpressCheckout request showing the data included, and then your screenshot showing it not included. Also make sure to let them know about how it’s working in the sandbox but not live.

They’re the ones who will need to fix this for us.

01-16-2016 @ 15:43:43 – Start Express Checkout
01-16-2016 @ 15:43:45 – Test Mode: no
01-16-2016 @ 15:43:45 – Endpoint: https://api-3t.paypal.com/nvp
01-16-2016 @ 15:43:45 – Request: Array
(
[USER] => *****
[PWD] => *****
[VERSION] => 124.0
[BUTTONSOURCE] => AngellEYE_SP_WooCommerce
[SIGNATURE] => *****
[METHOD] => SetExpressCheckout
[RETURNURL] => https://arquebuse-water.com/checkout/review-order/?pp_action=revieworder
[CANCELURL] => https://arquebuse-water.com/basket/
[ALLOWNOTE] => 1
[ADDROVERRIDE] => 1
[LOCALECODE] => en_GB
[HDRIMG] => https://arquebuse-water.com/wp-content/themes/true-arquebusade-water-v2/images/true-arquebuse-water-logo.png
[LOGOIMG] => https://arquebuse-water.com/wp-content/themes/true-arquebusade-water-v2/images/true-arquebuse-water-logo.png
[EMAIL] => [email protected]
[BRANDNAME] => Arquebuse Water
[CUSTOMERSERVICENUMBER] => 41 22 575 4774
[SOLUTIONTYPE] => Sole
[LANDINGPAGE] => Billing
[USERSELECTEDFUNDINGSOURCE] => CreditCard
[PAYMENTREQUEST_0_AMT] => 61.90
[PAYMENTREQUEST_0_CURRENCYCODE] => EUR
[PAYMENTREQUEST_0_SHIPPINGAMT] => 12.00
[PAYMENTREQUEST_0_SHIPTONAME] => John Doe
[PAYMENTREQUEST_0_SHIPTOSTREET] => test address
[PAYMENTREQUEST_0_SHIPTOCITY] => teszt city
[PAYMENTREQUEST_0_SHIPTOSTATE] => BU
[PAYMENTREQUEST_0_SHIPTOZIP] => 6965
[PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => HU
[PAYMENTREQUEST_0_SHIPTOPHONENUM] => 555
[PAYMENTREQUEST_0_PAYMENTACTION] => Sale
[L_PAYMENTREQUEST_0_NAME0] => Arquebusade Herbal Water from 75 herbs 100ml
[L_PAYMENTREQUEST_0_AMT0] => 49.9
[L_PAYMENTREQUEST_0_NUMBER0] => AWD004_AQB_COM
[L_PAYMENTREQUEST_0_QTY0] => 1
[PAYMENTREQUEST_0_ITEMAMT] => 49.90
)

01-16-2016 @ 15:43:45 – Response: Array
(
[TOKEN] => EC-36Y63798WJ638405U
[TIMESTAMP] => 2016-01-16T15:43:45Z
[CORRELATIONID] => 404afea11193c
[ACK] => Success
[VERSION] => 124.0
[BUILD] => 18308778
)

01-16-2016 @ 15:43:45 – Redirecting to PayPal