Billing and Shipping Addresses Not Correctly Added to WooCommerce Order

Hello @maxsakal

Thanks for reaching out to us, we’re here to help.

The issue may be related to the configuration settings within the PayPal Payments Plugin. Specifically, if the “Require final confirmation on checkout ” setting in the Standard Payments tab is unchecked, it could result in the customer’s regular email address not being captured. This is because the checkout page, where customers would typically enter their email address, is skipped.

To address this, please check the “Require final confirmation on checkout” setting in your plugin settings.

Please make the suggested adjustment and check if the issue is resolved. If the problem persists, do not hesitate to contact us again for further assistance.

Kind Regards,
Krystian

Hello, @inpsydekrystian! Thanks for respond! But it’s not necessary to redirect the user to the checkout page, right? I want to avoid requiring “confirmation within checkout.” Also I’ve tested this flow, and the checkout page fields are not automatically filled after completing the PayPal checkout. I want to end the order within Paypal without any redirections.

• This reply was modified 4 days ago by maxsakal.

Hello @maxsakal

To achieve this, you can configure the plugin to automatically retrieve the buyer’s billing and shipping details, as well as their phone number. For more information on how to set this up, please refer to the following documentation: PayPal on non-checkout pages, specifically the sections on Retrieve the buyer's phone number?and?Retrieve the buyer's billing and shipping detail.

Let me know if you need further assistance with configuring these settings.

Kind regards,

Krystian

Thanks @inpsydekrystian! The phone number is not transferred even if it’s enabled. “Retrieve the buyer’s billing and shipping detail” should configured by PayPal, right? Also what about shipping methods without taxes?

Hello @maxsakal

We would need to take a deeper look at your site along with logs from the affected orders. This will help us better understand the problem and try to reproduce the issue.

We suggest that you open a support ticket with our service desk for a more thorough investigation. You can do so by visiting Request Support. Please be sure to include the URL of this thread for reference.

Kind Regards,

Krystian