Billing County is not valid

Or it might be there is no County entered into the Billing Details.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://backballer.com
Site address (URL): https://backballer.com
WC Version: 3.7.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.10-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.27-30-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 575.00MB
Database Data Size: 352.36MB
Database Index Size: 222.64MB
wp_woocommerce_sessions: Data: 6.73MB + Index: 0.38MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 5.52MB + Index: 2.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 36.56MB + Index: 41.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ip2nation: Data: 0.43MB + Index: 0.00MB + Engine MyISAM
ip2nationCountries: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 78.52MB + Index: 0.00MB + Engine InnoDB
wp_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_affiliate_wp_affiliates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_affiliate_wp_customermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_customers: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_payouts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_affiliate_wp_referrals: Data: 0.17MB + Index: 0.02MB + Engine MyISAM
wp_affiliate_wp_rest_consumers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_affiliate_wp_visits: Data: 0.30MB + Index: 0.06MB + Engine MyISAM
wp_aws_index: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_comments: Data: 20.55MB + Index: 17.03MB + Engine InnoDB
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_customers: Data: 0.23MB + Index: 0.44MB + Engine InnoDB
wp_followup_customer_carts: Data: 0.42MB + Index: 0.17MB + Engine InnoDB
wp_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_customer_orders: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
wp_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_email_logs: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_followup_email_orders: Data: 5.50MB + Index: 1.11MB + Engine InnoDB
wp_followup_email_tracking: Data: 0.33MB + Index: 0.48MB + Engine InnoDB
wp_followup_followup_history: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
wp_followup_order_categories: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
wp_followup_order_items: Data: 0.20MB + Index: 0.30MB + Engine InnoDB
wp_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter: Data: 11.52MB + Index: 6.58MB + Engine InnoDB
wp_newsletter_emails: Data: 1.42MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 9.52MB + Index: 6.03MB + Engine InnoDB
wp_newsletter_stats: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.42MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.27MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 138.67MB + Index: 119.33MB + Engine InnoDB
wp_posts: Data: 11.52MB + Index: 7.91MB + Engine InnoDB
wp_queue: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_redirection_404: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.50MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_srzyt_albums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.07MB + Index: 0.15MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 9.52MB + Index: 13.02MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_proforma_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_widgetkit: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpeditor_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.20MB + Index: 0.20MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (56) ###

Aelia Shipping Pricing for Currency Switcher: by Aelia – 1.3.6.190920
AffiliateWP: by Sandhills Development
LLC – 2.3.4

AffiliateWP - Show Affiliate Coupons: by AffiliateWP – 1.0.7
Autoptimize: by Frank Goossens (futtta) – 2.5.1
Buttons Block: by Smashing Blocks – 1.0.0
Contact Form 7: by Takayuki Miyoshi – 5.1.4
GDPR Cookie Consent: by WebToffee – 1.8.1
Countdown Timer Ultimate: by WP OnlineSupport – 1.2.3
Custom Facebook Feed Pro Personal: by Smash Balloon – 3.10
Enable Media Replace: by ShortPixel – 3.3.6
Enhanced Media Library: by wpUXsolutions – 2.7.2
Fast Velocity Minify: by Raul Peixoto – 2.7.7
Giftable for WooCommerce: by Decom – 1.0.5 – Not tested with the active version of WooCommerce
Google Analyticator: by SumoMe – 6.5.4
Google XML Sitemaps: by Arne Brachhold – 4.1.0
Header and Footer Scripts: by Digital Liberation – 2.1.1
Image Map Pro: by Webcraft Plugins Ltd. – 4.4.5
Newsletter - Addons Manager: by The Newsletter Team – 1.1.1
Newsletter - WooCommerce: by The Newsletter Team – 1.4.2 – Not tested with the active version of WooCommerce
Newsletter: by Stefano Lissa & The Newsletter Team – 6.3.6
Pixel Caffeine: by AdEspresso – 2.0.8
Redirection: by John Godley – 4.4.2
Slider Revolution: by ThemePunch – 5.4.8.3
SendGrid: by SendGrid – 1.11.8
Srizon Responsive Youtube Album Pro: by Afzal – 1.3.2
Theme Functions: by Hannes –
Ultimate Reviews: by Etoile Web Design – 2.1.22 – Not tested with the active version of WooCommerce
Use Any Font: by Dinesh Karki – 5.3
Aelia Foundation Classes for WooCommerce: by Aelia – 2.0.8.190822 – Not tested with the active version of WooCommerce
Widgetkit: by YOOtheme – 2.9.23
Aelia Currency Switcher for WooCommerce: by Aelia – 4.7.12.191014 – Not tested with the active version of WooCommerce
WooCommerce Cache Handler: by Aelia – 1.0.10.190522 – Not tested with the active version of WooCommerce
WooCommerce Currency Switcher - AffiliateWP Integration: by Aelia – 1.0.9.190923 – Not tested with the active version of WooCommerce
WooCommerce EU VAT Number: by WooCommerce – 2.3.16 – Not tested with the active version of WooCommerce
Follow-Up Emails: by WooCommerce – 4.8.17 – Not tested with the active version of WooCommerce
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.0 – Not tested with the active version of WooCommerce
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.5.5 – Not tested with the active version of WooCommerce
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.7.6 – Not tested with the active version of WooCommerce

WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.3.5 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips Professional: by Ewout Fernhout – 2.3.0 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.7.3 – Not tested with the active version of WooCommerce
WooCommerce Print Orders: by David Anderson – 2.7.25 – Not tested with the active version of WooCommerce
WooCommerce Shipment Tracking: by WooCommerce – 1.6.16 – Not tested with the active version of WooCommerce
WooCommerce Table Rate Shipping: by Bolder Elements – 4.0.3 – Not tested with the active version of WooCommerce
Aelia Tax Display by Country for WooCommerce: by Aelia – 1.11.1.191015 – Not tested with the active version of WooCommerce
WooCommerce UK Counties: by Lee Willis – 1.1 – Not tested with the active version of WooCommerce
WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.14.1 – Not tested with the active version of WooCommerce
WooCommerce Wholesale Order Form: by Rymera Web Co – 1.11 – Not tested with the active version of WooCommerce
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.23.6 – Not tested with the active version of WooCommerce
WooCommerce Wholesale Prices: by Rymera Web Co – 1.10 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.7.1 – 3.8.0 is available
Yoast SEO: by Team Yoast – 12.4
WP Engine Content Performance: by WP Engine – 1.5.3+627.25f0b62
WP Engine GeoTarget: by WP Engine – 1.2.7
WP Overnight Sidekick: by Jeremiah Prummer
Ewout Fernhout
Michael Kluver – 2.1.1

### Inactive Plugins (13) ###

Advanced Database Cleaner: by Younes JFR. – 2.0.0
Customer Reviews for WooCommerce: by ivole – 3.84 – Not tested with the active version of WooCommerce
Easy Review Reminders: by Rymera Web Co – 1.2.4 – Not tested with the active version of WooCommerce
PayPal for WooCommerce: by Angell EYE – 1.5.7 – Not tested with the active version of WooCommerce
Slider Revolution: by ThemePunch – 5.4.6.4
WooCommerce Admin: by WooCommerce – 0.21.0 – Not tested with the active version of WooCommerce
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.15 – Not tested with the active version of WooCommerce
WooCommerce PayPal Standard (Multi Account): by Aelia – 1.3.2.171220 – Not tested with the active version of WooCommerce
WooCommerce Pre-Orders: by WooCommerce – 1.4.9 – Not tested with the active version of WooCommerce
WooCommerce Product Add-ons: by WooCommerce – 2.9.0 – Not tested with the active version of WooCommerce
WooCommerce Product Bundles: by SomewhereWarm – 5.9.0 – Not tested with the active version of WooCommerce
WP Engine Advanced Cache Options: by Ethan Kennedy
Steven Word – 1.3.3

WP Migrate DB: by Delicious Brains – 1.0.11

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (4) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
WP Engine Security Auditor: by wpengine – 1.0.8
WP Engine System: by WP Engine – 3.2.2
WPE Sign On Plugin: by WP Engine – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
dgfw_gift (dgfw_gift)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #13 - /sports-foam-rolling-massage-products/
Basket: #36 - /basket/
Checkout: #37 - /checkout/
My account: #38 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Helios
Version: 1.0.10
Author URL: https://www.yootheme.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: yoo_helios_wp/woocommerce/cart/proceed-to-checkout-button.php
yoo_helios_wp/woocommerce/checkout/form-checkout.php
yoo_helios_wp/woocommerce/checkout/thankyou.php
yoo_helios_wp/woocommerce/emails/customer-completed-order.php
yoo_helios_wp/woocommerce/myaccount/dashboard.php

### Action Scheduler ###

Complete: 965
Oldest: 2019-10-05 12:44:41 +0100
Newest: 2019-11-05 09:59:13 +0000

Pending: 280
Oldest: 2019-11-05 11:27:56 +0000
Newest: 2019-11-19 09:13:12 +0000

Canceled: 246
Oldest: 2019-10-06 15:46:48 +0100
Newest: 2019-11-12 16:53:49 +0000

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Note: I turned off the Billing field required for the final page, so it works now – doing this.

/** Turn off Billing County for PayPal checkout/woo-paypal-return PAGE **/
function pp_val_un_field( $fields ) {
$variable = $_GET[‘woo-paypal-return’];
if($variable) {
$fields[‘state’][‘required’] = false;
}
return $fields;
}
add_filter( ‘woocommerce_default_address_fields’, ‘pp_val_un_field’ );

Hi there,

Thanks for that additional information. You have several currency switching and other plugins on the site that could be causing an issue here. We’d recommend setting up a staging site in order to complete a conflict test here to find the cause. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:
?

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and PayPal Checkout
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.