Billing Details as Shipping Details

PayPal only returns a single address, and this address is the shipping address on the order. By default the billing address in WC would be left blank for Express Checkout orders, but there is an option in the settings to use the same address for billing as shipping so that both are filled in. Is that what you’re seeing, or are you referring to something else going on here?

Thanks for the quick reply.
Let explain in more detail… If I am shipping an order to my parents (for example) I enter my info in PayPal’s billing portion of the form and then enter my parent’s info in the shipping portion of the form. It all passes in PayPal, but when comes back to my site, the billing details has my name but my parent’s address. And sometimes it fills the ship form with the shipping info from PayPal and sometimes it does not – even when I use the exact same information in the testing.

I have “Billing Address” in the settings unchecked.
I also cleared the WC Transients, Expired transients, Customer sessions.

I hope this clarifies it a little better this issue.

Serge

• This reply was modified 7 years, 6 months ago by Sribeiro.

Okay, thanks for the additional details. We’ll run some more tests here to see if we can reproduce that and make necessary adjustments in the 1.4.5 update we’re working on now. I’ll update you here as soon as this particular issue is resolved so that you can grab it early from GitHub if you want to.

We have resolved this issue in the release branch on GitHub and the fix will be included in the 1.4.5 update that’s coming soon. If you’d like to apply the update you can use the link to download, extract, and manually upload the files to your server overwriting the existing plugin files.

Let me know if you have any questions about that.

Thank You @angelleye

I have just updated the plugin and I am still getting the same results – or close to similar. Now the billing portion of the confirmation page is always the shipping address from Paypal and the shipping form in the confirmation page is always blank. I have tried it with the “Billing Address” in the settings checked and unchecked. Can it be something in the settings that I am missing?

Serge

Did you clear out any caching / CDN services you have running? We’re taking another look…

@angelleye I do not have any caching plugins in this particular website. The only caching would be occurring in the browser and I cleared all sessions, and cookies a bunch of times and still I get the shipping address being posted as the billing address in the confirmation page and the shipping address remains blank. Thank you for looking into this.

@sribeiro, can you pull that release branch once more and give it another try please? We’ve made some more adjustments since you last pulled it.

@angelleye, sorry but it still remains the same. Just so I’m clear, the latest version from GitHub is – Version 1.4.4 correct?

Also, should the “Billing Address” in the settings be checked or unchecked?

Thank you!

The release branch always consists of our current release (which right now is 1.4.4) plus anything we’ve done already for the next update, so it changes quite a bit as we build towards the updates.

By default, PayPal will only send a shipping address back to the site, so the WooCommerce order billing address would be empty, but the shipping address should be displayed as expected. If you enable the option to use the same address for Billing, then both billing and shipping should be populated with that same address that was returned by PayPal.

@angelleye that’s what I figured… but even with the “Billing Address” disabled, it still fills the billing address with the shipping address from Paypal. It was working fine for over a year, and now with all these recent updates to woocommerce and plugins, it no longer works as previously – at least for me. I have not installed any new plugins or made any core edits to the site that would affect/ interfere with the Paypal response. Would giving you guys admin credentials help in looking into this issue?

Thanks.

Please submit a ticket here and we can work with you more directly on this. In our testing those addresses are working fine now, so yeah, we may need to figure out what’s unique there that we aren’t considering.

Ok Just submitted a ticket. Where can I add the credentials? Just as a comment?

Yeah, please respond to that ticket with your temporary credentials and we’ll take a closer look. Thanks!