Billing Email Prefilled In Checkout For All Users

  • Resolved willkidger

    (@willkidger)


    4 years ago

    My website, both on staging & live, is displaying an email address pre-filled in the checkout to all users on all devices (therefore not a browser autofill). The email address is mine, a site admin, though I’m not sure whether this is relevant.

    To replicate the issue simply add a product to the cart and go to the checkout.

    I have so far tried:
    – Purging all caches
    – Deactivating all plugins except for Woocommerce
    – Switching to the default Twenty Twenty One theme
    – Disabling varnish on the server
    – Disabling a Mailchimp popup in case this was causing it
    – Deleting transients
    – Disabling custom functions in the Code Snippets plugin
    – Contacting my host (no help)

    …and in each case the email address is still there. I’m stumped! Please help ??

    System status report:

    
### WordPress Environment ###

WordPress address (URL): https://woocommerce-303951-1417273.cloudwaysapps.com
Site address (URL): https://woocommerce-303951-1417273.cloudwaysapps.com
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.1
Log Directory Writable: ?
WP Version: 5.6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.2.34-10+0~20210211.55+debian9~1.gbpc2b67f
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.6.51-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 23.81MB
Database Data Size: 17.61MB
Database Index Size: 6.20MB
wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.39MB + Index: 0.47MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_facetwp_index: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_om_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_om_exclude_products_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_om_fbt_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_om_tracking_general: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_om_tracking_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.28MB + Index: 0.13MB + Engine InnoDB
wp_postmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wp_posts: Data: 7.52MB + Index: 0.27MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_sc_analytics: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 16
acf-field-group: 4
attachment: 270
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 1
et_body_layout: 12
et_header_layout: 11
et_pb_layout: 13
et_template: 99
et_theme_builder: 8
nav_menu_item: 3
page: 15
post: 4
product: 93
revision: 706
shop_coupon: 4
shop_order: 103
shop_order_refund: 24
x-artist: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Custom Fields: by Elliot Condon – 5.9.5
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.8.1

Amount Left for Free Shipping for WooCommerce: by WPFactory – 2.0.0
Breeze: by Cloudways – 1.1.9
Code Snippets: by Code Snippets Pro – 2.14.0
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.3
Custom Post Type UI: by WebDevStudios – 1.8.2
Duplicate Page: by mndpsingh287 – 4.3
Facebook for WooCommerce: by Facebook – 2.3.0
FacetWP - Flyout menu: by FacetWP
LLC – 0.4

FacetWP: by FacetWP
LLC – 3.7.3

Flexible Checkout Fields: by WP Desk – 2.9.2
Hotjar: by Hotjar – 1.0.9
Imagify: by WP Media – 1.9.14
Jetpack by WordPress.com: by Automattic – 9.4
WooCommerce Custom Thank You Page: by Jelly Pixel Studio – 1.94
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Metorik Helper: by Metorik – 1.5.0
Offermative: discount pricing, related products, upsell funnels for WooCommerce: by Offermative – 1.4.0
Rank Math SEO: by Rank Math – 1.0.58
Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.31
Product Feed PRO for WooCommerce: by AdTribes.io – 9.6.1
WooCommerce Admin: by WooCommerce – 2.0.1
WooCommerce Stripe Gateway: by WooCommerce – 4.8.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce Shipping & Tax: by Automattic – 1.25.7
WooCommerce: by Automattic – 5.0.0
WP Mail SMTP: by WPForms – 2.6.0
WPFront Notification Bar: by Syam Mohan – 1.8.1

### Inactive Plugins (6) ###

Daps Divi Toggle State: by MarkDaps – 1.0
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.6.1
Rank Math SEO PRO: by Rank Math – 2.0.9
Themify - WooCommerce Product Filter: by Themify – 1.3.4
YITH Custom Thank You Page for Woocommerce: by YITH – 1.3.5
Yoast SEO: by Team Yoast – 15.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #12 - /plant-pots/
Basket: #13 - /cart/
Checkout: ? Page does not contain the shortcode.
My account: #15 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Room For Roots
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.0
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,252
Oldest: 2021-01-22 16:53:21 +0000
Newest: 2021-02-21 21:06:28 +0000

Pending: 1
Oldest: 2021-02-24 18:20:14 +0000
Newest: 2021-02-24 18:20:14 +0000
    • This topic was modified 4 years ago by willkidger.
    • This topic was modified 4 years ago by willkidger. Reason: added status report

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter willkidger

    (@willkidger)

    I figured it out. Somehow the checkout shortcode had been converted at some point within the page to the full expanded code.

Viewing 1 replies (of 1 total)
  • The topic ‘Billing Email Prefilled In Checkout For All Users’ is closed to new replies.