Billing First name is a required field.

  • Resolved Md Imran Ali

    (@imran37)


    3 years, 5 months ago

    Everything was ok suddenly. Customers message me that they are not able to pay with Paypal. It’s saying Billing First name is a required field. I tried to solve by deactivating all plugins and theme. But not get any solustion.

    • This topic was modified 3 years, 5 months ago by Md Imran Ali.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @imran37

    thank you for reaching out to us, we really appreciate it.
    We are aware of such an issue and are working on getting it fixed. Even though we are of it, we would always like to have more logs of this issue occurring, so we can compare examples in order to get to the best solution that fits all reports of it.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    I will link this thread to our developers’ ticket, so you will be kept up-to-date to any workaround or release that becomes available.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @imran37

    our last update (1.6.2) should have resolved this issue. Can you confirm this worked for you as well?

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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