billing phone not showing

  • Resolved andesonr

    (@andesonr)


    3 years ago

    I use the Checkout Field Editor and the “billing_phone” doesn’t appear on the checkout page, just the “billing_cellphone” even though I put it the first as required.

    In the Checkout Field Editor: https://prnt.sc/26riju8
    Checkout page: https://prnt.sc/26rikpb
    Advanced settings: https://prnt.sc/26riprr

    I’m getting hurt because another abandoned cart plugin only captures “billing_phone”.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Your issue need a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We can see that another third-party plugin “Direct Checkout for WooCommerce” was removing the phone field from the checkout page.

    Now the field is showing without any issue. Hence marking this thread as resolved.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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