Billing postcode / zip is not a valid postcode on checkout

  • Resolved optimalprime

    (@optimalprime)


    7 months ago

    Hello,

    Clients are having weird problems. This is the test site. The problem is when you fill out the booking information and I choose for example Poland as the country it will give this error notice after choosing the European bank transfer method. Just try it for yourself to see this is the case.

    Billing postcode / zip is not a valid postcode

    So if you got this error, still on the same screen and you change the country to for example the Netherlands it will finish the payment process succesfully after. I have been looking at it from all directions, but I havent found the issue here. this problem hasnt happen before and when I was notified about it, nothing got updated to cause this. Also I checked it without caching and even in incognito modus and still it happened. Can you please test the above and tell me what you think? Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello

    You may want to review the settings or code related to the zip code field validation. How was the zip code field made optional? Typically, this field is mandatory by default, so there might have been adjustments made to its validation rules. However, it’s conceivable that these adjustments weren’t applied universally, resulting in the field being required for some countries while optional for others.

    Regards,
    Femi

    Hi

    I am encountering an error on my website’s checkout page that says, “Billing Postcode / ZIP is not a valid postcode / ZIP,” even though I am entering the exact postcode for the delivery location. Due to this issue, I am unable to place any delivery orders.

    When I try to check out on my website, this error appears, even though I am using the exact postcode that I have set in my shipping zone settings.

    My website is bloombazaar.ca.

Viewing 2 replies - 1 through 2 (of 2 total)
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