bit form app not visible in wordpress

  • Resolved seba1989

    (@seba1989)


    11 months ago

    Hi, i have problem with Bit Form app visibility.

    I instal new version of Bit Form and onlu what its showing its black screen, for secound is showing on the beggining screen with the update inforamtion and then black screen.

    What can i do to solve this problem because i want to check some features of this app and purchase later PRO version.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support wayes001

    (@wayes001)

    Hi there,

    I’m sorry to hear you’re facing issues with Bit Form app visibility. To better understand the problem, could you please share a screenshot of the console error when the black screen appears? Here’s how you can find it:

    1. Right-click on the page where the black screen is and select “Inspect” from the menu.
    2. In the window that opens, look for the “Console” tab.
    3. Take a screenshot of any error messages you see there.

    This information will help us identify the issue and provide a solution. Please feel free to share the details; we’ll do our best to help you.

    Thread Starter seba1989

    (@seba1989)

    Hi, thank you for your quick answer.

    Im sending screenshot of errors from Console Tab.

    Plugin Support wayes001

    (@wayes001)

    To further assist you with your inquiry, could you please provide the following information:

    1. Your WordPress Version:
    2. Your PHP Version:
    3. Your OS Version (Windows / Linux / MacOS):
    4. Your Browser Version:

    Having these details will enable us to investigate and address your issue more effectively. Thank you for your cooperation, and we look forward to resolving this matter for you.

    Thread Starter seba1989

    (@seba1989)

    Hi there,

    the needed information are:

    1. WordPress Version 6.4.1
    2. PHP 7.4.33
    3. Windows 11 Pro
    4. Microsoft Edge for Business (version 119.0.2151.72, 64-bit)
    Plugin Support Al Mizan

    (@almizan23)

    We recommend that you update to the latest version of Bit Form (2.9.0). We hope this update will resolve the issue. Once the update is complete, please check your builder to see if the error still occurs. If it does, please let us know.
    Thank you for your cooperation.

    Thread Starter seba1989

    (@seba1989)

    Unfortunately the problem still occurs after the update.

    Plugin Support wayes001

    (@wayes001)

    Hi

    It is possible that the issue is related to the cache. Please check if you are using any cache plugins. If yes, we recommend clearing the (JS+CSS) cache and trying again.

    Plugin Support wayes001

    (@wayes001)

    It has been quite some time since we last heard from you. Therefore, we are assuming that your issue has been resolved. We will now proceed to close this topic. We wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Have a wonderful day!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘bit form app not visible in wordpress’ is closed to new replies.