Bizzare situation with WOO and stripe payments

  • Resolved enchantedolivetree

    (@enchantedolivetree)


    9 months, 2 weeks ago

    So I have setup a brand new store and when navigating to Manage and update your deposit account information to receive payments and deposits.?Manage in Stripe(opens in a new tab)

    I am asked to specify a pin sent to a number I do not recognise, I see the same thing with the email option Enter the 6-digit code sent to a*******@g****.com

    I have no idea whose number and email address that is! I certainly do not recognise it.

    My question is how does woocommerce determine whose set the stripe account up? We recently acquired the domain, is this the former owner of the domain?

    I have spent months working on the website to go live in two weeks, I have opened a support ticket but woo are soooo slow at replying and I’m going round in circles. They initially told me to contact stripe and stripe are telling me to contact them! Argh someone please HELP!

Viewing 3 replies - 1 through 3 (of 3 total)

  • ?? hey @enchantedolivetree

    Thanks for reaching out to Woo Support, happy to help with this!

    Bizzare situation with WOO and stripe payments

    I understand that when trying to connect a Stripe plugin with the site, contact details (email, and phone number) unknown to you appear on the screen. Correct?

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

    I have opened a support ticket

    Could you please share its number here?

    Looking forward to hearing from you!

    Thread Starter enchantedolivetree

    (@enchantedolivetree)

    @pepe thanks for the reply, is it safe for me to publish the system status here?

    ?? hey @enchantedolivetree

    is it safe for me to publish the system status here?

    I’d recommend taking a look at the document linked here, providing further information on the information it contains.

    Furthermore, feel free to redact the site’s URL, and use a service like https://quickforget.com/, for pasting it there, and sharing the resulting link here afterward.

    I hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Bizzare situation with WOO and stripe payments’ is closed to new replies.