black bar on top missing

Hi there,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WC Version: 3.5.3
Log Directory Writable: ?
WP Version: ? 4.8.7 - There is a newer version of WordPress available (5.0.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.24 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 130 MB
PHP Time Limit: 300
PHP Max Input Vars: 16000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.39-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.3
WC Database Prefix: wp_tdh6nu_
MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary
gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only.

Total Database Size: 65.37MB
Database Data Size: 57.37MB
Database Index Size: 8.00MB
wp_tdh6nu_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB
wp_tdh6nu_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_tdh6nu_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_tdh6nu_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_woocommerce_log: Data: 0.02MB + Index: 0.02MB
joas_allowphp_functions: Data: 0.02MB + Index: 0.00MB
joas_cfs_sessions: Data: 0.02MB + Index: 0.00MB
joas_cfs_values: Data: 0.02MB + Index: 0.03MB
joas_commentmeta: Data: 0.02MB + Index: 0.03MB
joas_comments: Data: 0.06MB + Index: 0.08MB
joas_datalist: Data: 0.00MB + Index: 0.00MB
joas_edd_customermeta: Data: 0.02MB + Index: 0.03MB
joas_edd_customers: Data: 0.02MB + Index: 0.03MB
joas_edd_subscriptions: Data: 0.02MB + Index: 0.06MB
joas_email_log: Data: 0.28MB + Index: 0.00MB
joas_et_bloom_stats: Data: 0.02MB + Index: 0.00MB
joas_et_social_stats: Data: 0.02MB + Index: 0.00MB
joas_fullstripe_checkout_forms: Data: 0.02MB + Index: 0.00MB
joas_fullstripe_patch_info: Data: 0.02MB + Index: 0.02MB
joas_fullstripe_payments: Data: 0.02MB + Index: 0.00MB
joas_fullstripe_payment_forms: Data: 0.02MB + Index: 0.00MB
joas_fullstripe_subscribers: Data: 0.02MB + Index: 0.02MB
joas_fullstripe_subscription_forms: Data: 0.02MB + Index: 0.00MB
joas_gpi_api_error_logs: Data: 0.02MB + Index: 0.00MB
joas_gpi_custom_urls: Data: 0.02MB + Index: 0.00MB
joas_gpi_page_blacklist: Data: 0.02MB + Index: 0.00MB
joas_gpi_page_reports: Data: 1.52MB + Index: 0.02MB
joas_gpi_page_stats: Data: 0.06MB + Index: 0.05MB
joas_gpi_summary_snapshots: Data: 0.02MB + Index: 0.00MB
joas_image_compression_settings: Data: 0.02MB + Index: 0.00MB
joas_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
joas_itsec_log: Data: 0.02MB + Index: 0.03MB
joas_itsec_temp: Data: 0.02MB + Index: 0.06MB
joas_links: Data: 0.02MB + Index: 0.02MB
joas_options: Data: 2.52MB + Index: 0.05MB
joas_postmeta: Data: 2.52MB + Index: 0.33MB
joas_posts: Data: 6.52MB + Index: 0.28MB
joas_smush_dir_images: Data: 0.02MB + Index: 0.03MB
joas_termmeta: Data: 0.02MB + Index: 0.03MB
joas_terms: Data: 0.02MB + Index: 0.03MB
joas_term_relationships: Data: 0.02MB + Index: 0.02MB
joas_term_taxonomy: Data: 0.02MB + Index: 0.03MB
joas_usermeta: Data: 0.14MB + Index: 0.11MB
joas_users: Data: 0.02MB + Index: 0.05MB
joas_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
joas_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
joas_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
joas_wfBlocks: Data: 0.02MB + Index: 0.02MB
joas_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
joas_wfConfig: Data: 0.27MB + Index: 0.00MB
joas_wfCrawlers: Data: 0.02MB + Index: 0.00MB
joas_wfFileMods: Data: 0.47MB + Index: 0.00MB
joas_wfHits: Data: 1.52MB + Index: 0.22MB
joas_wfHoover: Data: 0.02MB + Index: 0.02MB
joas_wfIssues: Data: 0.02MB + Index: 0.00MB
joas_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
joas_wfLeechers: Data: 0.02MB + Index: 0.00MB
joas_wfLockedOut: Data: 0.02MB + Index: 0.00MB
joas_wfLocs: Data: 0.02MB + Index: 0.00MB
joas_wfLogins: Data: 0.08MB + Index: 0.03MB
joas_wfNet404s: Data: 0.02MB + Index: 0.02MB
joas_wfNotifications: Data: 0.05MB + Index: 0.00MB
joas_wfPendingIssues: Data: 0.02MB + Index: 0.00MB
joas_wfReverseCache: Data: 0.02MB + Index: 0.00MB
joas_wfScanners: Data: 0.02MB + Index: 0.00MB
joas_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
joas_wfStatus: Data: 0.13MB + Index: 0.09MB
joas_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
joas_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
joas_wpml_mails: Data: 0.28MB + Index: 0.00MB
joas_wp_cache_gravatars: Data: 0.02MB + Index: 0.02MB
joas_wp_optimisation_sizes_info: Data: 0.02MB + Index: 0.00MB
joas_yoast_seo_links: Data: 0.06MB + Index: 0.02MB
joas_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB
riepilogo_strumenti_insegnanti_compositori: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_allowphp_functions: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_cfs_sessions: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_cfs_values: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_commentmeta: Data: 0.09MB + Index: 0.11MB
wp_tdh6nu_comments: Data: 1.52MB + Index: 1.41MB
wp_tdh6nu_datalist: Data: 0.00MB + Index: 0.00MB
wp_tdh6nu_edd_customermeta: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_edd_customers: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_edd_subscriptions: Data: 0.02MB + Index: 0.06MB
wp_tdh6nu_email_log: Data: 0.28MB + Index: 0.00MB
wp_tdh6nu_et_bloom_stats: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_et_divi_ab_testing_clients: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_et_divi_ab_testing_stats: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_et_social_stats: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_fullstripe_checkout_forms: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_fullstripe_patch_info: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_fullstripe_payments: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_fullstripe_payment_forms: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_fullstripe_subscribers: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_fullstripe_subscription_forms: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_image_compression_settings: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
wp_tdh6nu_itsec_logs: Data: 3.02MB + Index: 0.16MB
wp_tdh6nu_itsec_temp: Data: 0.02MB + Index: 0.06MB
wp_tdh6nu_links: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_options: Data: 7.06MB + Index: 1.02MB
wp_tdh6nu_postmeta: Data: 4.52MB + Index: 0.58MB
wp_tdh6nu_posts: Data: 11.52MB + Index: 0.31MB
wp_tdh6nu_termmeta: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_terms: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_usermeta: Data: 1.52MB + Index: 0.67MB
wp_tdh6nu_users: Data: 0.08MB + Index: 0.05MB
wp_tdh6nu_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_tdh6nu_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfBlocks: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wfBlocks7: Data: 0.02MB + Index: 0.05MB
wp_tdh6nu_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfConfig: Data: 0.42MB + Index: 0.00MB
wp_tdh6nu_wfCrawlers: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfFileChanges: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfFileMods: Data: 3.52MB + Index: 0.00MB
wp_tdh6nu_wfHits: Data: 1.02MB + Index: 0.22MB
wp_tdh6nu_wfHoover: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wfIssues: Data: 0.06MB + Index: 0.06MB
wp_tdh6nu_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
wp_tdh6nu_wfLeechers: Data: 0.09MB + Index: 0.00MB
wp_tdh6nu_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wfLockedOut: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfLocs: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfLogins: Data: 0.05MB + Index: 0.03MB
wp_tdh6nu_wfNet404s: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wfNotifications: Data: 0.05MB + Index: 0.00MB
wp_tdh6nu_wfPendingIssues: Data: 0.02MB + Index: 0.06MB
wp_tdh6nu_wfReverseCache: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfScanners: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
wp_tdh6nu_wfStatus: Data: 0.13MB + Index: 0.09MB
wp_tdh6nu_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_wpml_mails: Data: 0.28MB + Index: 0.00MB
wp_tdh6nu_wp_optimisation_sizes_info: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_WP_SEO_404_links: Data: 0.00MB + Index: 0.01MB
wp_tdh6nu_WP_SEO_Cache: Data: 0.00MB + Index: 0.00MB
wp_tdh6nu_WP_SEO_Redirection: Data: 0.00MB + Index: 0.00MB
wp_tdh6nu_WP_SEO_Redirection_LOG: Data: 0.00MB + Index: 0.00MB
wp_tdh6nu_wsal_metadata: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wsal_occurrences: Data: 0.02MB + Index: 0.02MB
wp_tdh6nu_wsal_options: Data: 0.02MB + Index: 0.00MB
wp_tdh6nu_yoast_seo_links: Data: 0.16MB + Index: 0.06MB
wp_tdh6nu_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB

### Post Type Counts ###

acf: 1
attachment: 320
cfs: 1
cmreg_profile_field: 3
cmvl_channel: 87
cmvl_video: 425
custom_css: 1
customize_changeset: 2
download: 1
edd_log: 9
edd_payment: 4
et_pb_layout: 62
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 22
page: 174
post: 24
postman_sent_mail: 50
product: 18
revision: 1848
shop_order: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Add Categories to Pages.: by a.ankit – 1.1
Advanced Custom Fields: by Elliot Condon – 4.4.12
Better Font Awesome: by Mickey Kay – 1.7.1
iThemes Security: by iThemes – 7.1.0
CM Registration Pro: by CreativeMindsSolutions – 2.0.0
CM Video Lesson Manager Pro: by CreativeMindsSolutions – 2.4.3
Complete Open Graph: by Alex MacArthur – 3.3.1
Disable Search: by Scott Reilly – 1.6.1
Divi Builder: by Elegant Themes – 2.14
Duplicate Page: by mndpsingh287 – 2.7
Export Users to CSV: by Matt Cromwell – 1.1.1
Font Awesome 4 Menus: by New Nine Media – 4.7.0
Hide Title: by Brandon Kraft & Randall Runnels – 1.0.4
Improved Include Page: by Marios Alexandrou – 1.1
Include Me: by Stefano Lissa – 1.1.5
Multiple Themes: by David Gewirtz – 7.1.1
Nav Menu Roles: by Kathy Darling – 1.9.2
Per page head: by Erik von Asmuth – 1.4.2
s2Member Framework: by s2Member / WebSharks
Inc. – 170722

Code Embed: by David Artiss – 2.3.2
Technoscore Hotjar Tracking: by Technoscore – 1.0.1
TM Replace Howdy: by David Wood – 1.4.2
WooCommerce: by Automattic – 3.5.3
Wordfence Security: by Wordfence – 7.1.11
WordPress Importer: by wordpressdotorg – 0.6.4
Yoast SEO: by Team Yoast – 8.2 – Not tested with the active version of WooCommerce
WP Bouncer: by Andrew Norcross
strangerstudios – 1.3.1

WP Mail Logging: by Christian Z?ller – 1.8.5
Wp Tracking Codes: by Heitor Pedroso – 1.1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #6864 - /shop/
Cart: #6865 - /cart/
Checkout: #6866 - /checkout-2/
My account: #6867 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: iClassical Theme
Version: 1.0.0

Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 3.14
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

Thanks!

It looks like you’re running on an outdated version of WordPress. Do you mind backing up the site first and updating to see if this resolves the issue?

If not, it’s possible that some sort of theme or plugin conflict might be causing issues here. You could run through these troubleshooting steps to test for this: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

Let us know if this helps!

Hi there,

Since we haven’t heard back, we’re going to go ahead and close out this thread now. Please feel free to start a new thread if you’ve updated and the problem is still persisting.

Thanks!