Black not showing within PDF’s on PC

  • Resolved kb246

    (@kb246)


    1 year, 3 months ago

    Hello all. New user here. I hope you can help, for some reason the black text in my PDF’s which are displayed through DearFlip do not show in a PC browser! It’s odd as it shows on mobile. I’ve tried both Bing and Chrome. Not sure if this is a setup error? The plugin is up to date. Check out the link above to see an example. Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author DearHive

    (@dearhive)

    Hi,

    I see the text in PC browser too.
    https://i.imgur.com/5YeoDwT.png

    Can you try in another computer. It could be due to computer related issues. If so please share the computer details like OS, PC, browser version.

    Best Regards,
    DearHive

    Thread Starter kb246

    (@kb246)

    Thanks for the reply @dearhive.

    I’ve just checked on another computer as well as using another browser, both do not work. (Both computers running Windows 11, Edge + Chrome up to date).

    Can I confirm then that you can see product codes and prices which are written below each product in black text? It is odd, as all the dark grey elements show up fine in the flipbook, but not that black text.

    Again, when using the ‘download pdf file’ feature in the viewer it shows the prices on the PDF but just not in the viewer, so it seems to be a issue there. (But it works on chrome mobile).

    Any advice appreciated, and if you confirm that you can see the prices in desktop chrome on your PC then it must be another issue.

    Thanks, kb246

    Plugin Author DearHive

    (@dearhive)

    Hi,

    We have an update recently, version 2.2.31, and it can solve the issue. Please confirm if it solves your problem.

    Best Regards,
    DearHive

    Thread Starter kb246

    (@kb246)

    DearHive,

    Yes i have updated this and it is now viewing correctly!

    Many thanks for your help. Your plugin is one of the best and now it works properly!

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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