Black photos

  • I am creating a new post and trying to upload .jpg pictures to a gallery. Most load without problem as thumbnails. Some however are appearing as totally black. Most, but not all, of those that are black have been photoshopped (and saved as .jpg). Suggestions?

    The page I need help with: [log in to see the link]

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  • I don’t see any black images on your site. If you still have the problem, go to Tools > Site Health and see if there are any hints.

    Thread Starter homeexchange

    (@homeexchange)

    Thanks. I deleted the black pictures as they were of no use. Interestingly, if I tried uploading the pictures that were importing as black as .gif files rather than .jpg, the upload is blank (white). Nothing on the site health page.

    I still can’t see any such photos in the page, so don’t check that more closely either. Could you provide the original photos here?

    What PHP version are you using?

    Thread Starter homeexchange

    (@homeexchange)

    As I said, you cannot see the black pictures as I have deleted them all from my latest post which is where they occurred – for the first time. I am using a plug-in called “Resize Image after upload” which has worked well previously and for all the photos you can see.

    I do not know what PHP version I am using – where do I find it?

    How do I provide an original photo? As you have probably gathered, I am not at all an expert user.

    You can find the PHP version e.g. in the WordPress backend under Tools > Site Health.

    If you use plugins for image processing, deactivate them and test if it works with the image. If yes, then the problem is related to the plugin and you should rather contact its support.

Viewing 5 replies - 1 through 5 (of 5 total)
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