Black screen problem – Sound but NO VIDEO

  • Hello PLYR,

    I’m planning to buy your plugin (PRO version) but when I test it I have a black screen, the player works, the sound is ok but I’ve no visuals. Do you have any idea of what is happening? I can send you a link in DM, it would be easier for you.

    Thanks in advance.

    Best

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author shehabulislam

    (@shehabulislam)

    Hi @baptisteperon

    send me the link Please! I will check

    Thank you

    I have the same problem
    Tooley’s Painting & Home Improvements

    It is a live site so I have had to remove it until the issue can be resolved.

    See screenshot at https://ibb.co/vmzckzN

    • This reply was modified 3 years, 9 months ago by ma3ry.
    Plugin Author Abu Hayat

    (@abuhayat)

    Hello @ma3ry
    Thanks for reaching out to our support forum. Would you please let me know which file file type (.mp4, .webm) are you using? Have you tried a different video file ?
    sometime corrupted video file causing this type of issue.
    I look forward to hearing from you.
    Have a great day.

    Thank you. I found that I had the same problem on other sites too, and since they are all live I just put the mp4 file into Smart Slider 3 instead, and that solved the problem. Sorry I couldn’t wait for a solution from you. You were very quick indeed, but this alternative method is working so I’ll just go with it. Thank you for a great plugin. Much appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)
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