blacklisted by McAfee

  • Carin

    (@sparksfreebies)


    11 years, 9 months ago

    Imagine my surprise when 1 day after installing Better WP, I run a check at sitecheck.sucuri and find my site has been blacklisted. I called hostgator to help me find the malware and this is the response I got, I have also disabled the plugin and resubmitted the site to McKafe. I just put this plugin on about 15 sites, any one have a similar issue?
    from security at hostgator:
    Thank you for contacting us. After thoroughly investigating your account on our server, I could find no evidence of malicious content in any of your site’s files. Some of my preliminary scans did alert me to some of your Better WP Security files, if only because they have multiple comments regarding how they’re coded using the word “hacker” and use some of the tactics that some malware scripts to filter Apache requests to your site.

    At this time, we cannot find malware on your account. Since McAfee is the only company which seems to have flagged you as blacklisted (we do not always trust their source of the information), please visit their site to have your account re-scanned: https://www.siteadvisor.com/sites/thewheeleragency.com. If their directions are not followed, this page will continue to show up for quite some time. Should the scan fail, I recommend disabling Better WP Security and trying again.

    https://www.ads-software.com/extend/plugins/better-wp-security/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Handoko

    (@handoko-zhang)

    Do you enabled the feature: Enable Default Banned List?

    So far as I know, the feature uses a list of third party data. So basically, it’s not this plugin fault.

    Try to disable the feature, then see if it works. This plugin is really a great security plugin, once you make it works you will love it.

    Many people fail to make this plugin works. This plugin do have many features, some may not work on certain websites (or webhosts).

    And on your case, why it blocked McAfee? When McAfee performing a scan on a website, it will request lots of your website resources. On small site it’s okay. But it may cause problem on large sites. I think that’s why some users wish to banned McAfee for visiting their site.

    Thread Starter Carin

    (@sparksfreebies)

    So if I select Enable Default Banned List then McAfee will be automatically banned from my site and that will cause them to blacklist the site too? I don’t really understand this, thank you for your suggestion, I am keeping the entire plugin turned off until I get the review by McAffee

    Handoko

    (@handoko-zhang)

    Yes, I believe your website banned McAfee because of it. On the description of Enable Default Banned List, it does mention that they’re using the ban list from HackRepair.com. By following the link I found McAfee IPs are in the list.

    Here I copy/paste it:

    # McAfee-Secure-Computing
deny from 69.48.241.64/26
deny from 80.66.0.0/19
deny from 192.55.214.0/24
deny from 207.67.117.0/24

    And here is the link to the list if you want to examine more:
    https://pastebin.com/5Hw9KZnW

    Better WP Security is a great plugin, believe me, it got lots of praises (4.8 stars). You can read the comments on the reviews. Unfortunately some people can’t make it works because some features are very depended on your website/webhost configurations. It may break your website if you enable certain things. You need to be very understand what will the feature does.

    My suggestions are, don’t turn on too many features at once, enable them one-by-one to see if it works. And remember always do backup.

Viewing 3 replies - 1 through 3 (of 3 total)
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