Blacklisted Customer Not in Blacklist

Hi

We have a list of users that are Blacklisted in WMFO.

Recently we are receiving more Blacklisted orders which means more orders are getting Blacklisted.

But when we cross-check the name, phone, email, IP, address anything doesn’t match with the Blacklist that we have.

How come this is happening. When I checked the reason for Blacklisting it was simply showing as “Order Status” under WMFO Blacklisted Log records.

I afraid the system is not right and it is just blocking the legitimate customer as anything doesn’t get matched with the list we have.

Kindly help me on this team WMFO.

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