Blanc images on slider

  • Resolved souhailbenslimene

    (@souhailbenslimene)


    6 years, 11 months ago

    Hi,
    I’ve installed your plugin and created a gallery (select view: slider), the problem is that only the image is visible and the others are just blanc a space, even when i change the order of the images only the first one is visible.

    i have other plugins in the same page, i thought it may be a conflict caused by these plugins so i removed them but the problem persist.
    thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Dear souhailbenslimene.

    Thanks for contacting us.
    It’s great that you have disabled other plugins for checking if there is a plugin related conflict.
    We will be thankful if you change your current theme to one of WordPress default themes for a few seconds only in order to exclude a theme-related conflict as well.
    Also, please check if the options are working properly or not.

    We will wait for your observations.

    Thanks

    Thread Starter souhailbenslimene

    (@souhailbenslimene)

    Hi again,
    I’ve changed the theme to the default WordPress theme, and the plugin starts working fine.

    The options are working just fine.

    The theme i am using is soledad (Version : 3.2) creted by PenciDesign.

    What should i do ?

    Dear souhailbenslimene,

    Thanks for getting back to us.
    Please be kindly informed that we have tried to install the zip file of this theme but got an error: https://prntscr.com/hmu4rd
    Will it be possible to provide a link from where you have downloaded your version of the theme and we will install it at our end for reproducing the problem?

    Thanks

    It has been almost one week, we are marking the ticket as resolved, because it is site specific and we have got no reply. Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply

Viewing 4 replies - 1 through 4 (of 4 total)
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