Blank Add New Product Page

When it does start working again here is the next line of code:
<link rel="stylesheet" href="https://[REDACTED].com/wp-includes/js/thickbox/thickbox.css" type="text/css" media="screen" />

Use debug mode to see whats going on https://www.ads-software.com/support/topic/how-to-debug-issues-after-updates?replies=1

Mike,

I tried your suggestion but came up empty handed.
No errors, no out of memory notifications.

I had the server admin check the out of memory logs, he said nothing there.

I disabled all plugins 1 by 1 and it still loads VERY slow (6 second TTFB) but only on the Add new product page.

It’s either slow, or blank. Which is getting to be a pain in the butt.
All other pages for the woocommerce plugin load extremely fast.
We are running on 6GB of RAM just for the WordPress installation.

Any ideas?

Thank you
-Reece

When it does load, what comes after the <meta name="viewport" content="widt lines?

Mike,

So it turns out WordPress has a separate memory limit for the admin side of things. I boosted it to 4GB and the blank pages have stopped. However, it still takes 6 seconds for TTFB on the add a product page.

I ran a query monitor and none of the database queries were even close to a full second. So I can’t really imagine why this is happening.

Here is the next bit of code:

<meta name="viewport" content="width=device-width,initial-scale=1.0">
<link rel="stylesheet" href="https://[].com/wp-includes/js/thickbox/thickbox.css" type="text/css" media="screen" />
<script type="text/javascript">
		var tb_pathToImage = "https://[].com/wp-includes/js/thickbox/loadingAnimation.gif";
	    var tb_closeImage = "https://[].com/wp-includes/js/thickbox/tb-close.png";
	    </script>

Thank you, your help is greatly appreciated.

So that code was unrelated – it must have just been timeout/memory. Care to share what you’re running: https://www.ads-software.com/support/topic/before-posting-gather-the-following-details?replies=1

Mike,

Yes, the blank pages seem to have been a memory issue. The load time is the only part of the issue left now.

I was thinking because of the high number of attributes we have it could be that but editing a product or opening the attributes page does not even take that long. Maybe 1 – 2 seconds.

Thank you!

### WordPress Environment ###

Home URL: https://tricksupply.com
Site URL: https://tricksupply.com
WC Version: 2.5.5
Log Directory Writable: ?
WP Version: 4.5.2
WP Multisite: –
WP Memory Limit: 5 GB
WP Debug Mode: –
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.4.45
PHP Post Max Size: 250 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
SUHOSIN Installed: –
MySQL Version: 5.6.30
Max Upload Size: 250 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.5.5
:
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_termmeta: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?

### Active Plugins (33) ###

Admin Menu Editor: by Janis Elsts – 1.6.2
Contact Form 7 MailChimp Extension: by Renzo Johnson – 0.4.29
Contact Form 7: by Takayuki Miyoshi – 4.4.2
Woocommerce Badges Managment - by Gema75: by Gema75 – 4.0
Google Analytics Dashboard for WP: by Alin Marcu – 4.9.3.1
JP Sharing: by JP – 3.9.6
Murphy's Magic (1.2.10): by Blaine Sherman – 1.2.10 build 082115
PayPal for WooCommerce: by Angell EYE – 1.2.0
Really Simple SSL: by Rogier Lankhorst – 2.3.7
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
WP FAQ: by WP Online Support – 3.2.3
Easy Updates Manager: by Easy Updates Manager Team – 6.1.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.12.12

User Access Shortcodes: by WP Darko – 2.1
Widget Context: by Kaspars Dambis – 1.0.3
Woo Calculate Total: by hellodev.us – 1.0
Woocommerce Exclude Categories PRO: by Alvaro Neto – 2.0
WooChimp: by RightPress – 2.1
WooCommerce Best Selling: by IndoWebKreasi – 1.0.4
WooCommerce Checkout Add-Ons: by WooThemes / SkyVerge – 1.7.0 – 1.7.1 is available
WooCommerce PDF Invoice: by RightPress – 3.0.2
WooCommerce Role Based Methods: by WPBackOffice – 2.0.8
WooCommerce USPS Shipping: by WooThemes – 4.3.2
WooCommerce Show Attributes: by Isabel Castillo – 1.5
WooWaitlist: by WPCream.com – 3.0.10
WooCommerce: by WooThemes – 2.5.5
Shipping Details for WooCommerce: by PatSaTECH – 1.7.0
WooThemes Helper: by WooThemes – 1.6.2
Yoast SEO: by Team Yoast – 3.2.5
WP All Import Pro: by Soflyy – 4.3.0
WP All Import - WooCommerce Add-On Pro: by Soflyy – 2.2.9
MailPoet Newsletters: by MailPoet – 2.7.1
YITH WooCommerce Wishlist: by YITHEMES – 2.0.15

### Settings ###

Force SSL: ?
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?
API Version: 3.1.0

### WC Pages ###

Shop Base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My Account: #10 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Canvas
Version: 5.9.22
Author URL: https://www.woothemes.com/
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

Does disabling any of the WC extensions help, and how many attributes are we talking?

Mike,

I disabled all of them 1 by 1, and started with any that load on the add a product screen.

We only have 4 different attributes, but 16,000 products so the amount of terms for each attribute is very high.

Thanks
-Reece

Hmm that may be it actually. The attributes panel does load in terms for display on the attributes tab. I’d wonder if that were the reason here.

Mike,

Is there any way to stop the terms from loading on page load, but rather only once an attribute has actually been added to the product?

…or if the attribute is text input and not select to not load any auto suggestions?

When we add products we do not re-use any of the same terms. Which is why we have so many.

Thanks!

So only the terms are loaded for the attributes set on the product. Not attributes that are unassigned.

The other query is to get all attribute taxonomies https://github.com/woothemes/woocommerce/blob/master/includes/admin/meta-boxes/class-wc-meta-box-product-data.php#L421-L432 but if that were slow, query monitor would tell you.

Mike,

So then what could be causing it here when we are adding a new product?
No terms have been assigned to it.

Should I get you a screenshot of the Query Monitor report on that page?

Thanks!

Sure I can look. Not sure what else to suggest..