Blank after clicking Event Tickets tag while editing one product

Hi @cloudchan,

Greetings!

It seems there are some misunderstandings between you and the plugin you choose for. In this video and your installed plugin is Event Tickets with Ticket Scanner but our plugin name is EVENTIN https://prnt.sc/_w5C_hVuWLF6. Looks like you are in the wrong location to ask for help.

Please confirm which plugin you are using right now. Here is the Eventin plugin URL https://www.ads-software.com/plugins/wp-event-solution/ 

The Eventin QR ticket option you asked for, you can get all the details from this documentation https://support.themewinter.com/docs/plugins/plugin-docs/event/qr-code/ 

Hope you get it.

Best Regards.

Hi

Let us know if you need any further assistance from us about Eventin.

Best Regards

Dear Md Mahbub Morshed Chowdhury and A Zaman Sagor,

Thanks for your kind reply !
I tries some plugins but they are unstable or not working.

I am looking for one plugin to work with my website which does NOT have any conflict with WC Vendors mentioned at https://www.ads-software.com/plugins/wc-vendors/

1) Can your mentioned plugin work with no problem with WC Vendors ?

2) Can your mentioned plugin support the following functions ?
Step 1: My customer can order Electronic Tickets from my WooCommerce Store (Products) and then pay me with all Payment methods supported by WooCommerce.
Step 2: After my customer has bought one Electronic Ticket (eTicket), WooCommerce will email the invoice/receipt (PDF Format) with “QR Code eTickets” with detailed Event Information” to my customer after my client has completed the payment.
Step 3: My customer receives the QR Code Ticket by email and can download/open the PDF ticket for presenting to the vendor when its time to check-in at the event.
Step 4: When the customer arrives to check-in at the event. The customer presents their QR Code ticket on their mobile phone and then the vendor user (who creates the eTicket) scans the QR Code eTicket to validate the customer eTicket to the event and it shows customer’s information after scanning the QR Code. The Vendor can use any free QR code scanning app on their phone for scanning after and logging in their vendor’s user account on my WordPress.
Step 5: After scanning to validate each ticket by QR Scanning, the status of the eTicket will changed to Used/invalid. Nobody can use the same eTicket for 2nd scanning or 3rd scanning …etc. From 2nd scanning it will give warning (Invalid or Used).
Step 6: The Vendor, Shop Manager or administrator can check status of all sold eTickets from WooCommerce Order on the list and Post/Page with ShortCode for showing status of all eTickets.

3) If your mentioned plugin can support all the above features, can you give me some hints with URL how to set up these features fast.

Thanks !

Best Regards. Cloud

• This reply was modified 3 weeks ago by cloudchan.

Hi,
Thanks for asking about the Eventin in detail.
Well, Eventin has Dokan multivendor compatibility/integration.

1. We haven’t tested Eventin with WC Vendors.
   1.1. Eventin’s tickets are not WooCommerce products, Eventin tickets have its own panel(A custom post type it is) but support all Woocommerce payment methods, also you can use direct Stripe and PayPal as your payment methods.
   1.2. Yes, Eventin has an email feature “invoice/receipt (PDF Format) with “QR Code eTickets” with detailed Event Information”. Also, you can customize the email body.
   1.3. Yes. the QR code tickets can be downloaded and can use for check-in
   1.4. Yes, vendors can scan the tickets and user details will be shown after the scan. Vendors can scan the tickets by phone/laptop camera after logging into their websites. No other scanner will be required.
   1.5. Yes, after scanning the tickets, the status will be changed to used and no one can use their tickets twice until you change it manually.
   1.6. Eventin has its own attendee report/booking report feature, WooCommerce doesn’t need to open to check the details about it. But all the WooCommerce order has a connection with the attendees and you can redirect to those attendees easily.
2. You can check our documentation for further more https://support.themewinter.com/docs/plugins/plugin-docs/event/multivendor-event-marketplace/
   Here is the feature list of Eventin: https://themewinter.com/eventin/features/

You can reach us through the PINNED post if you need any further assistance.

Best Regards.

• This reply was modified 2 weeks, 5 days ago by Md Mahbub Morshed Chowdhury.

Hi,

Thanks for your reply !

(1) According to your URL, I can find that your mentioned plugin can support Multivendor Marketplace. I am using WC Vendors.

Will your mentioned plugin have any conflict with my installed WC Vendors ?

Can your mentioned plugin’s Multivendor Marketplace features work together with WC Vendors’ Multivendor Marketplace features ?

(2) Can eventin plugin (your mentioned plugin) support all my WooCommerce’s payment methods which includes some installed Non-Famous local payment methods ?

(3) Can your mentioned plugin support Japanese and Chinese now ? If no, can I use LocalTranslate to translate it ?

Best Regards. Cloud

Hi @cloudchan,

1. In the mentioned documentation, we shared with you how you can implement a multi vendor with Eventin.
   Eventin has compatibility with Dokan as a multi-vendor, but not with the WC vendors. As we didn’t use the WC vendor with Eventin, we can not assure you about the conflicts where both plugins (Dokan & WC vendors) produce the same purpose. Rather you can test them (Dokan x WC Vendors) in your staging site.
2. Yes, eventin supports all kinds of WooCommerce payment along with direct Stripe and PayPal.
3. Eventin supports any language as it is a fully translatable plugin. Also, we have “Loco Translator” plugin support. And it is possible to translate Eventin manually also by changing its language file.

If you have any further queries about Eventin then feel free to share them with us. We are always here to help you.

I hope you get it. Thanks for being with us. Have a good day!

Best Regards.

Dear Md Mahbub Morshed Chowdhury,

Thanks for your reply !

I don’t need to use Dokan and I use WC vendors only for selling proucts, not for QR Code tickets. I use Eventin only for selling QR Code Tickets by one normal VPI user, Shop Manager or Vendor Role without need of Vendor features.

Because other QR Code Ticket Plugins can destroy my products’ settings and WC Vendors’ screenshot layout after installation.

Will the Paid Version of Eventin have any conflict with my WordPress/WooCommerce/WC Vendors such as destroying my layout of WC Vendors for my above usage ?

Thanks !

Best Regards. Cloud

• This reply was modified 2 weeks, 4 days ago by cloudchan.

Dear Support,

I am testing Eventin with WC Vendors and it looks good with no problem. Nevertheless, I still take time to test Eventin in more detail and make sure it has no other problems. If it can work, I prefer to buy the pro version.

I have translated Eventin to my local language but I have found that two buttons [HELP] on Upper Right Side and [Learn More] button cannot be removed although I have set the permissions of HELP for administrator only with Admin Menu Editor (Plugin). Other items such as Settings, Addons …etc can be hidden by Admin Menu Editor. Because I have my local language’s help and support information, I want to disable or hide this two buttons.

1. Can you tell me how to disable this two buttons on EventIn Menus for showing to my users of all roles except administrator role ?
2. How to disable to display “Upgrading to AI” or other settings’ related messages in the Product Menu or all other menus to all other roles’ users except administrator ?
3. Does the Pro version include the AI feature ?
4. Will I lose my translation for local language after I have upgraded current free version to the Pro version ?
5. Can one user view, delete or modify another user’s booking, schedule, event …etc ? –> I don’t prefer to have this security hole.
6. How to disable those advertisement messages and all those reminding words such as upgrading …etc to non-administrator users because these messages are annoying to my users ? Or I am happy to know if the pro version does NOT have any advertisement. This option can make me consider if I shall upgrade this plugin to the pro version. Thanks !

Thanks !

Best Regards. Cloud

• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.

Another problem is that other users except administrator cannot view other users’ events and other information created by administrator under WC Vendors and this concept seems right. Nevertheless, they (other users) cannot create the speaker or other thing with error messages “Failed to create the speaker!” for themself after clicking “SAVE”.

• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.
• This reply was modified 2 weeks, 3 days ago by cloudchan.

Hi,

You do not have to worry about Eventin QR Ticket, because this QR is generated from Eventin and will not affect your other settings and products.

Eventin doesn’t have any conflicts that could destroy your layout WordPress/WooCommerce/WC Vendors

But to mention that, your customers can not purchase WooCommerce products and Eventin Tickets at the same cart. As Tickets are not physical products and this security is to ignore conflicts with Eventin purchase reports and calculations.

1. If you please share screenshots of the buttons from where you want to hide them??
2. We can help you to hide the text you want by CSS and we are implementing the default user role manager feature inside the Eventin so that you do not need to use any third-party plugin
3. Yes, Eventin has an AI feature, you can use it for event description writing and so on.
4. No, your translated data will not be lost after the update.
5. No, one user can not view, edit, delete other users’ events, booking, attendees etc.
6. No, no advertisement will be shown after the Pro version update.

If you please share from where you get this error message “Failed to create the speaker!” for themself after clicking “SAVE”?

Best Regards.

Hi,

Thanks for your reply

1. Please check my screenshot at https://intelligent-shop.com/shop/wp-content/uploads/2024/11/Hide-all-helps-and-Learn-More.png and then tell me how to remove HELP button, Learn More button and Video in all pages for all users except administrator. If it is difficult, we can also hide these stuffs for all users including administrator.
2. I want to hide all “Eventin” or other companys’ information on our website because I don’t want my users to know that I am using other companies’ products for my website. Of course, you can do that for me in the paid version because you said on item #6 that no advertisement will be shown after the Pro version update. And I am happy that you are implementing the default user role manager feature inside the Eventin without using Admin Menu Editor plugin to set up the Menu Permissions for different Roles.
3. Do I need to pay the monthly fee for the Eventin AI features ? Do you have one LifeTime plan for using the Eventin AI features ?
4. How can I upgrade my free version to the pro version ? Do I need to copy my language files (.po & .mo) for the pro version ?
5. Can every user in different roles create, edit and delete their owned events, booking, attendees etc ?
6. After testing more, all users except administrator cannot view and create event, speaker, schedule and Attendee …etc (everything) with this error message “Couldn’t Create XXXXXXXXX” after clicking “SAVE”. Please check my screenshot at https://intelligent-shop.com/shop/wp-content/uploads/2024/11/Cannot-create.png in detail. Because there is NOT any event/schedule/speaker/attendee can be created by user and therefore I think edit and delete should NOT be working for normal users too. Can you tell me how to allow normal users (under vendor, shop manager, author, editor role …etc) to create event/schedule/speaker/attendee ?

Thanks !

Best Regards. Cloud

• This reply was modified 2 weeks ago by cloudchan.

Hi @cloudchan,

We appreciate your effort to share the screenshot.

Well, you can hide the HELP and Learn more buttons and the video with custom CSS display none property.?

Use the custom code to hide the all of them:

button.css-5gkvuh.help-button.css-txyss7,

button.css-5gkvuh.intro-button.css-rwd22z,

.css-4grdz8 span.anticon,

.css-1w01kf6 {

????display: none;

}

2. Yes, I already mentioned that we are implementing the user editor role management and this feature will be included in future. And no advertisement will be shown in the PRO version.

3. The AI feature is included with the pro version, you don’t need to pay for that separately?

4. If you use any translator like Loco to translate your site, you do not need to upgrade any files, just keep the free .po and .mo files and add new translation for Pro version, Also you have to keep the PRO version with our FREE version because its dependent to each other. You have to translate the both plugins to make your plugin fully translatable. check the documentation for more
https://support.themewinter.com/docs/plugins/plugin-docs/translations/translations/#translation-with-loco-translate
5. As we have multi-vendor compatibility, the user role with the vendor can do that for all the staff for their own events, but not the other users. Also, as we do not have the default role manager right now, it depends on how your third-party role manager defines it. When we provide you with the role management option you can define it which users can do what.
6. For now it is only admin and vendors can create their events. But when we implement the role management option it will work for your defined role.

Hope you get it. Thanks for being with us.
Best Regards.

Dear Md Mahbub Morshed Chowdhury (@faheem96dev),

1. Your above CSS code cannot work. After adding your above CSS Code to the CSS Tag with “Custom CSS/JS/HTML” plugin, the HELP and Learn more buttons and the video are still existing on all menus. So all HELPs, Learn Mores and Videos cannot be hidden after using your provided CSS Code.
2. Are the .po & .mo of the PRO version same ? Can I copy the .po & .mo from free version to the Pro version without my second translation for Pro version ? I suppose Pro version should have the same texts with some additional texts. Then, I ONLY need to translate the additional texts. Am I right ?
3. I am using WC Vendors but all users of vendor role can see all buttons but it will show me “Failed to create xxxx” error for all functions. Only administrator can create events, schedule, tickets …etc and users of vendor role can do nothing. It looks permission errors. Can you tell me how to make all users of Vendor role to create, edit and delete their schedule/tickets/events/attendee …etc ?
4. After I have downloaded the “QR Code PDF File” from the Email Ticket, the PDF file does NOT contain any QR Code and it shows me some strange characters only. Please refer to my screenshot in detail at https://intelligent-shop.com/shop/wp-content/uploads/2024/11/Email-Attachment-does-not-have-QR-code-with-strange-characters.png
5. Some fonts’ size is too small and not matching in ratio with other objects on both emails and webpages. Refer to all my screenshots from the following 3 URLs in detail and then tell me how to make those small fonts’ ratio normal or bigger.

https://intelligent-shop.com/shop/wp-content/uploads/2024/11/Change-to-use-my-logo-in-email-and-some-fonts-are-too-small-not-matching-ratio.jpeg

https://intelligent-shop.com/shop/wp-content/uploads/2024/11/Some-fonts-are-too-small-on-webpages.png

https://intelligent-shop.com/shop/wp-content/uploads/2024/11/Ticket-Font-Size-is-too-small.png

Best Regards. Cloud Chan

Hi @cloudchan,

Greetings,

1. If the CSS is not working on your site then there must be some CSS overriding issue, we may need to check your site and apply the CSS. Or it could be the Custom CSS/Js/HTML plugin which is not configured. All we can assist you with accessing your site with a temporary account
   Another way you can follow is, add the CSS to your dashboard > appearance > customize https://prnt.sc/LrwvZ1QJgXrY > additional CSS https://prnt.sc/zd5S78Ubl0c8 option. Please use the below CSS.

button.css-5gkvuh.help-button.css-txyss7,

button.css-5gkvuh.intro-button.css-rwd22z,

.css-4grdz8 span.anticon,

.css-1w01kf6 {

????display: none !important;

}

2. Eventin only has the .pot file under the language folder https://prnt.sc/4oH0R_DYBOoO if you want to change it in your laguage then you have to translate it first. You can do it suing the “Loco translataor plugin” or yu can do it manually using PoEditor to change all the languages. We can assist you on this if you allow us to do so.
Yes, you are right. You only need to translate the additional texts from the Pro version.?

3. Multivendor for Eventin is a pro feature, as you are using the free version, you can not use this feature right now. And as the WC Vendors are not integrated with Eventin, we can not assure you the feasibility with this plugin. It could say the error message. So, I hope you understand that only the Dokan multi vendor is supported with Eventin.

4. The QR code is a pro feature, you can not have the QR code with the ticket if the Pro version is not installed. After installing it, the QR will show.
I can see your ticket PDF texts gone wrong, we have a solution for this, please reach us through PINNED post to get this solution.

5. The text issue is because of the theme you are using is overriding the Eventins template,
The Eventin logo has been removed from the email template, please update the latest version to fix this issue.

Let us know for further assistance.

Best Regards.