Blank Cart page after remove one item

  • Resolved DjrodjeB

    (@djrodjeb)


    1 year, 10 months ago

    Hello i have strange error on websites. Client report me that on woocommerce wordpress when he remove one item from shopping cart, all items disapear and apear on hard refresh (f5) I thought it was plugin/theme/website issue so i said to check, then he bought web hosting to another hosting company and show me that there it works. 
    So i do the same thing, install on domain on my server and install on another hosting, there is working on my server doesn’t. 
    So i from litespeed switch to apache, the same behavier happen, then i turn off ALL modsecurity imunify and owasp. Still the same. So i changed PHP again the same. I turn off CSF firewall still the same. Only thing that i can not turn off is cloudlinux.
    Also i allowed all PHP funciontions in php.ini to check maybe something block but no, the same happan all again. 

    There are no errors on page/plugin. I install clean wordpress only with woocommerce and still have the same. 
    I tried this one on another servers that i have on 3 from 7 that i have. And on all 3 happen the same. 

    So this is something on server that block but i can not find what and why.
    i checked also error log from apache but there is no any error about website.?

Viewing 6 replies - 16 through 21 (of 21 total)

  • Hi there @djrodjeb, thank you for sharing the two System Status Reports (SSRs)!

    After inspecting both, the differences I can see in the working (domain.net) store configuration are the following:

    • Both the Total Database Size, and Database Data Size are bigger
    • More precisely, the wp6c_options table holds more data
    • The Akismet Anti-Spam plugin version is 5.0.1, instead of 5.0.2 in the not-working configuration, but it is listed in the inactive plugin list in both cases

    The above indicated differences point to the fact that the culprit should be among the data held in the wp6c_options table, in contrast to those in the wpqm_options, found in the non-working installation. Feel free to investigate its contents further.

    I hope that helps. Let us know how it goes!

    • This reply was modified 1 year, 9 months ago by anastas10s. Reason: added wpqm_options
    Thread Starter DjrodjeB

    (@djrodjeb)

    i make a screen recording of websites for this example, installation activation plugin woocommerce then add 2 products, add to cart, show cart and remove one product from cart

    working _options: wpbn_options?Data: 2.48MB + Index: 0.03MB + Engine InnoDB
    no working _options: wppc_options?Data: 2.50MB + Index: 0.03MB + Engine InnoDB
    i do not know what to looking for in _options and how that can have any inpact on shopping cart that not show products after remove one product

    please see video

    Hi,

    Thanks for sending the screen recording. While I understand the WooCommerce setup in both cases is skipped (And for one site is working and not for the other), I kindly ask you to complete the setup first, then try again to see if the issue persists.

    More information is available below:

    https://woocommerce.com/document/woocommerce-setup-wizard/

    Does that make a difference?

    Thread Starter DjrodjeB

    (@djrodjeb)

    Thank you, but it didn’t affect anything at all.
    You can close this topic because I don’t want to waste time anymore because there is no desire to solve this bug and full root access is provided and work is done on clean installations where not a single plugin or theme is installed.
    I would note that it has been over a month.

    Saif

    (@babylon1999)

    Hello @djrodjeb,

    I understand your frustration at this point, but I also wasn’t able to replicate this issue. Also, taking a look at the GitHub repository I see no similar reports, so it’s safe to say this is not something that is reproducible.

    I see you’ve removed all the GitHub gists, could you please one system status report where this happened while keeping the live URL of the site?

    If that’s not possible, can you see any errors in the browser’s console that you think are helpful?

    Look forward to hearing back from you.

    Roxy

    (@roxannestoltz)

    Hi @djrodjeb ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 6 replies - 16 through 21 (of 21 total)
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