Blank dashboard

  • Problem with “dashboard showing no contents”.

    When I access the dashboard of my WordPress org site, no contents are shown except for the left bar (where portfolio link, posts link, appearance link and etc. exists).

    This problem occurred while fixing the 500 error, which happened while updating to WordPress to v.4.8.2.

    By checking through FTP, I found that “portfolio-wp” is occurring the problem of the 500 error. However, deactivating the “portfolio-wp” raised other problem, which is the blank page issue I’m facing right now.

    The video shows the 500 error problem and the blank page issue.

    Is there any way to solve the problem or have any chance to go back to the time when I tried to update the WordPress?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Make sure you have a full back up of the site now if you don’t have one already.

    Are you using a custom theme? Can you switch your theme to a default one like 2017? This will at least pin down a theme issue.

    Since you know how to use FTP, do you see any files named “error_log”?

    Thread Starter jhuh3226

    (@jhuh3226)

    I was using tesseract theme and after changing the theme to the default one via ftp, blank dashboard problem got solved!

    I’m not sure what is wrong with the theme I was using, but better just download the theme again.

    + For the error_log file, I wasn’t able to find one.

    Thank you!

    As long as you got it resolved, that’s good.

    I’d let the theme developer know what happened in case they’re interested in fixing their theme issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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