Blank display type selector

I add the required additional information:

– WordPress up to date? => YES.

– NextGEN up to date? => The latest available.

– What version of NextGEN Gallery did you upgrade from? => It’s a fresh installation

– MySQL up to date (at least 5.0)? => 5.0.92-enterprise-gpl-log
– PHP up to date (at least 5.2.4)? => 5.3.28
– The mod_rewrite Apache module activated? => I don’t know, sorry!
– PHP Safe Mode OFF? => Yes.

Additional information that will help us find a solution:
– Who are you hosted with? => Aruba
– What theme are you running? => The default administration theme
– Which plugins do you have installed and activated? => I deactivated all the plugins, but nothing happened.

@daredevil73 – Try setting your WordPress Permalinks to something other than the “Default” … we often suggest “Post name” or “Month name” as alternatives.

This is a known issue with some web hosts, Aruba.it is one of them unfortunately.

– Cais.

Thank you very much for your support.

I applyed what you suggested me, and now the configuration panel shows the display type options.

So I tried to add a gallery to a test page, but when I press the add button it takes a long time to show, and when done then display type selector is empty!

Could you help me please? I tried several other galleries, but I think this is the best on the web.

What else information can I provide you? Do you need an account to logon into my site and check yourself the issue?

Thank you again,
Antonio

@daredevil73 – Did you re-check for plugin conflicts after changing the Permalinks structure?

– Cais.

How can I accomplish this re-check?

I tried to reinstall it too…

Thank you.

@daredevil73 – Try this codex article for ways to troubleshoot plugin issues https://codex.www.ads-software.com/Managing_Plugins#Troubleshooting

See if those steps help to sort this out.

Thanks!

– Cais.

I’m trying now to do a fresh installation keeping in mind your suggestions…

@daredevil73 – Please let us know how that works out for you.

Thanks!

– Cais.

Morning Sir :

1. I re-installed my web site from scratch
2. I added the NGG plugin
3. I set permlink to NUMERIC
4. I activated NGG
5. => The configuration panel shows the display type!
6. I opened the default WP welcome page for editing
7. I clicked on the NGG gallery add button
8. => the dialog takes a lot of time to open, and then it doesn’t show any gallery!

Unfortunately NGG on WP 4.0 hosted by Aruba is absolutely not working!

Is it a way to diagnose the issue? I need this plugin! Do you want an account to check it by yourself?

Thank you very much,
Antonio

I tried with all the possibile permalink layouts too, but without any luck.

@daredevil73 – It may be best to send us a Bug Report (https://www.nextgen-gallery.com/report-bug/ … please reference this topic) with your site specifics. You can provide any log in (and FTP) credentials with the Bug Report for your site as well.

Thanks!

– Cais.

I’ve posted a bug report as you suggested.

Thank you,
Antonio

@daredevil73 – Thanks, Antonio!

– Cais.