Blank first page and no admin after automatic update

  • My WordPress site is down after an automatic update and I need some help.

    I tried to update to the latest version by clicking the automatic update link in the admin panel. It looked like the process crashed / stopped after a while since the web browser “didn’t come back” as it usually does after an automatic update. After waiting for 15 minutes and still no “success message” or anything I suspected the worst. I did try to go to the blogs first page. No luck. Only a white blank front page shows up. Cannot login to admin either.

    I don’t remember what WP version I had and I didnt note down what version the automatic updater was going to install. However, the blog should have been reasonably up to date since I update quite regularly.

    Some info:
    The webserver answers pings
    Apache is up since sqladmin works
    It looks like all files has 0644 permissions
    Catalogs have 755 permissions
    wp-config.php has 0660 permission

    I have a copy of the database (SQL dump)
    I also have the pictures and uploads secured offsite

    Can you help? This is a crisis since I have very limited time. What do I do to get this up and running again?
    I have shell and FTP access to this server.

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  • That may be the infamous white-screen-of-death that happens with some hosts.

    The issue appears to be that – when a page is loaded and the script tries to load one (or more) additional files to perform sub-tasks, the system runs out of allocated memory.

    The reason this is happening is because those of you encountering this issue are very likely running your site on an overselling host.
    This means that the host you chose sells sites with “unlimited” stuff (bandwidth, disk space, etc.) The truth is: No one could actually afford to sell “unlimited” everything (or anything). Hosts need to pay for expenses and make money… The host that you chose may ADVERTISE “unlimited”, but in reality, they have severely limited your account, because they stuff far too many “unlimited” accounts on the same physical or virtual machine. They then apply “hidden” limits and shut you down when your usage exceeds these limits (even though you’re supposed to be unlimited, you’re not).

    In this case, there is a limit to how much memory a given script can access. Now, don’t get me wrong… every host has a limit like this. A REAL host, however, has a reasonable amount and will not put far too many accounts on a single server such that they overuse the available resources and they will discuss how much you need if you truly need to exceed that amount.

    In your case, the host has set this limit low. You now have two choices.
    1- ask your host to increase your available memory.
    2- switch to a non-overselling host.
    These hosts may be slightly more expensive than the one that you originally chose, but, as is often the case, you do get what you pay for.

Viewing 1 replies (of 1 total)
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