Blank HTML- or Preview-Page by mails that are duplicated from previous mails

  • Resolved joergjomajobe

    (@joergjomajobe)


    4 years ago

    After duplicating an existing newsletter the new email does only have a blank preview or HTML page. The mail is formatted properly but the HTML version on the website is blank.

Viewing 4 replies - 1 through 4 (of 4 total)
  • scottking

    (@scottking)

    Same. OS is Windows 10 and I have duplicated the issue in Firefox and Chrome. Mailpoet version is current, as are browsers.

    hlich

    (@hlich)

    Same here… works for newly created newsletters but not for duplicated ones… Thanks in advance for fixing it.

    Wysija

    (@wysija)

    Hey everyone,

    We can confirm this is a problem with duplicated newsletters only.

    Our team is aware of it and already working on a fix.

    In the meanwhile, here’s a workaround to fix the error on the Preview link:

    1) Access the newsletter with this problem;

    2) Export the template of that newsletter;

    3) Create a new newsletter from scratch;

    4) On the page that you need to select which template to use, import the template you’ve just exported;

    5) That’s it! The Preview will work.

    We’re very sorry for the inconvenience.

    Thread Starter joergjomajobe

    (@joergjomajobe)

    Thank you for the workaround and the quick response @wysija ! :thumbsup:

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Blank HTML- or Preview-Page by mails that are duplicated from previous mails’ is closed to new replies.