Blank Jetpack

Hi @xiaoxian3943,

Could you post your site URL here, so I can have a look?
?
Thanks a lot!

Hi, it’s https://www.ujmonline.com

Hi @xiaoxian3943

As a first step here, would you please delete Jetpack and then reinstall it? You can follow these steps to do that:

1. Start at **Plugins** → **Installed Plugins**.
2. If Jetpack is currently active, click **Deactivate** to disable it. Then click **Delete** to remove it from your site:
3. Go to **Plugins**? → **Add New**.
4. Search for “Jetpack by WordPress.com”.
5. Click **Install** and then **Activate**.

When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.

This handy guide explains that process in more detail:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

Can you give that a try and let us know how it goes?

Hi thank you for your advice. The screenshot above was taken after i did the reinstallation. I did what i can do from the solution i got online and find no help, that’s why i am seeking for help here. Beside that, anything i can do?

Hi i have reinstalled the plugin again, but still having the same problem. What else i can do now?

There may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

I know it’s less than ideal, but could you please try the following:

– Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
– Then try loading the settings page again. If it works, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, trying loading the settings page in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

If disabling plugins doesn’t help, it may be the theme.

– Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try loading the settings page again. If it works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

Let us know how that goes.