Blank on WooCommerce Home and Customers page

  • Resolved liftedextracts

    (@liftedextracts)


    2 years, 3 months ago

    Hello, I am not able to access

    /wp-admin/admin.php?page=wc-admin
    or
    /wp-admin/admin.php?page=wc-admin&path=%2Fcustomers

    .
    It is just a blank page as shown here – https://i.gyazo.com/4338db72ce19b932018c5af541050e10.png

    Here is my system report,

    
### WordPress Environment ###

WordPress address (URL): https://liftedmarket.com
Site address (URL): https://liftedmarket.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2
PHP Version: 8.0.14
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.22-MariaDB-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wpp4_
Total Database Size: 9.84MB
Database Data Size: 6.49MB
Database Index Size: 3.35MB
wpp4_woocommerce_sessions: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wpp4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpp4_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpp4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpp4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_actionscheduler_actions: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wpp4_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_actionscheduler_logs: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wpp4_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpp4_automatewoo_customers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpp4_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpp4_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpp4_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpp4_automatewoo_log_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpp4_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_bulkgate_module: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpp4_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpp4_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_modify_profile_dashboard_fields__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_options: Data: 3.42MB + Index: 0.13MB + Engine InnoDB
wpp4_postmeta: Data: 0.44MB + Index: 0.27MB + Engine InnoDB
wpp4_posts: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
wpp4_signups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_smsalert_booking_reminder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_smsalert_renewal_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpp4_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpp4_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpp4_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpp4_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpp4_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpp4_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpp4_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_admin_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_image_overlays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_point_labels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpp4_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpp4_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpp4_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wpp4_wps_index: Data: 0.17MB + Index: 0.23MB + Engine InnoDB
wpp4_wps_key: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpp4_wps_object_term: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpp4_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpp4_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpp4_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

afreg_fields: 2
attachment: 36
custom_css: 2
customize_changeset: 17
def_reg_fields: 10
elementor_library: 1
nav_menu_item: 17
page: 18
portfolio: 10
post: 2
product: 31
revision: 9
shop_coupon: 2
shop_order: 20
woc_hour: 1
wp_global_styles: 3
wp_navigation: 1
wp_template: 2
wp_template_part: 4
wpcf7_contact_form: 2
wppb-epf-cpt: 1
wppb-rf-cpt: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Query Monitor: by John Blackbourn – 3.9.0
Bold Builder: by BoldThemes – 4.4.0
Cost Calculator: by BoldThemes – 2.1.5
BoldThemes WordPress Importer: by BoldThemes – 2.7.4
Contact Form 7: by Takayuki Miyoshi – 5.6.1
Medigreen Plugin: by BoldThemes – 1.1.8
Meta Box: by MetaBox.io – 5.6.5
Monetization Code plugin: by aerin Singh – 1.0
Nav Menu Roles: by Kathy Darling – 2.1.0
Plugins Garbage Collector (Database Cleanup) Old!: by Vladimir Garagulya – 0.14
Profile Builder: by Cozmoslabs – 3.7.8
Redis Object Cache: by Till Krüss – 2.1.6
Sidebar Manager: by Brainstorm Force – 1.1.7
WooCommerce: by Automattic – 6.7.0
WP Go Maps (formerly WP Google Maps): by WP Go Maps – 9.0.7

### Inactive Plugins (26) ###

Age Verification: by Devio Digital – 2.9.0
AutomateWoo: by WooCommerce – 5.5.17
Autoptimize: by Frank Goossens (futtta) – 3.1.0
BulkGate SMS Plugin for WooCommerce: by BulkGate – 2.1.0
Change wp-admin login: by Nuno Morais Sarmento – 1.1.0
Code Snippets: by Code Snippets Pro – 3.2.0
Duplicate Menu: by Jonathan Christopher – 0.2.2
Identity Verification for WooCommerce: by verdictapps – 1.20
Jetpack: by Automattic – 11.1.2
LiveChat WooCommerce: by LiveChat – 2.2.6
Location Picker At Checkout For WooCommerce: by Uriahs Victor – 1.6.1
Loginizer: by Softaculous – 1.7.2
Order Minimum/Maximum Amount for WooCommerce: by WPFactory – 4.1.9
Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0
Profile Builder Pro: by Cozmoslabs – 3.7.6
Remove Page Title: by Compete Themes – 1.0
Store open close for WooCommerce: by Pluginbazar – 4.3.2
Store open close for WooCommerce - Pro: by Pluginbazar – 1.3.0
Token of Trust: by Token of Trust – 1.6.21
WooCommerce Checkout Field Editor: by WooCommerce – 1.7.3
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.25
WooCommerce Product Search: by itthinx – 4.7.0
WooCommerce Twilio SMS Notifications: by SkyVerge – 1.16.2
WordPress Importer: by wordpressdotorg – 0.7
WP Rocket: by WP Media – 3.11.4.2
WP Rollback: by GiveWP.com – 1.7.1

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Redis Object Cache Drop-In

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #16 - /shop/
Cart: #3288 - /shop/cart/
Checkout: #3290 - /shop/checkout/
My account: #3291 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Medigreen Child
Version: 1.0.0
Author URL: https://bold-themes.com
Child Theme: ?
Parent Theme Name: Medigreen
Parent Theme Version: 1.1.8
Parent Theme Author URL: https://bold-themes.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: medigreen/woocommerce/cart/mini-cart.php
medigreen/woocommerce/content-widget-product.php
medigreen/woocommerce/global/quantity-input.php
medigreen/woocommerce/myaccount/lost-password-confirmation.php
medigreen/woocommerce/product-searchform.php
medigreen/woocommerce/single-product/add-to-cart/grouped.php
medigreen/woocommerce/single-product/meta.php
medigreen/woocommerce/single-product/rating.php
medigreen/woocommerce/single-product/tabs/tabs.php
medigreen/woocommerce/single-product/title.php
medigreen/woocommerce/single-product-reviews.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-03 02:53:06 -07:00
Options: ?
Notes: 47
Onboarding: skipped

### Action Scheduler ###

Canceled: 1
Oldest: 2022-07-18 19:56:23 -0700
Newest: 2022-07-18 19:56:23 -0700

Complete: 556
Oldest: 2022-07-18 20:17:24 -0700
Newest: 2022-08-02 01:25:24 -0700

Pending: 1
Oldest: 2022-08-03 01:17:07 -0700
Newest: 2022-08-03 01:17:07 -0700

### Status report information ###

Generated at: 2022-08-02 01:32:48 -07:00
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for reaching out.

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Best,

    Thread Starter liftedextracts

    (@liftedextracts)

    Hello, the plugin that is affecting this is going to be

    BoldThemes WordPress Importer
    Version 2.7.4

    Do I make a support thread with them? I was able to deactivate it but it says it’s a required plugin and wants me to activate it. Will keep it disabled for now

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for getting back to us.

    Yes, you need to contact Bold Themes support for that:

    https://bold-themes.com/

    They may have required this extension to use the theme.

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Blank on WooCommerce Home and Customers page’ is closed to new replies.