Blank output

  • Resolved kimpomares

    (@kimpomares)


    5 years, 4 months ago

    When I un-select “full page pdf” I get a blank page with a generic “download” title for the generated pdf.
    When I select “full page pdf”, as recommended on a previous forum post (https://www.ads-software.com/support/topic/custom-css-not-working-68/) I get a page that replicates the browser display but the custom css does not seem to be applied to the page.

    I tried pasting the pdf shortcode on a different page and I get the same behavior.

    I do not get an error message as mentioned by other forum members.

    I am posting a few screenshots:

    Output settings
    https://prnt.sc/oa3f2e

    Blank pdf
    https://prnt.sc/oa3fye

    Am I missing something?

    The page I need help with: [log in to see the link]

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us!

    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

Viewing 1 replies (of 1 total)
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