blank page after being redirected from global pay

I noticed that I get a response array when I hit the requery button at the backend. However I just get redirected to a blank page in the globalpay-transaction-response page I created for response url which looks like this below

https://xxxxxxxxxx.org/globalpay-transaction-response?txnref=2-20-1473329808&status=pending

The response array after I hit the re-query button from the backend

09-08-2016 @ 12:18:02 – Connecting to GlobalPay at https://demo.globalpay.com.ng/GlobalpayWebService_demo/service.asmx?wsdl
09-08-2016 @ 12:18:05 – Response dump from GlobalPay Array
(
[getTransactionsResult] => <resultset><record><txnref>5916252121503913</txnref><channel>interswitch</channel><amount>900.00</amount><payment_date>9/8/2016 12:15:03 PM</payment_date><payment_status>pending</payment_status><field_values><field_values><field><names>adebanji Plumpt

• This reply was modified 8 years, 5 months ago by dplumptre.

Hello there,
What you described seems to indicate that you have not set the permalinks for your site appropriately.

Make sure you are using WordPress’ default permalink setting otherwise user re-direction from GlobalPay’s website will not work. You can configure your permalink settings on the admin end by going to Settings -> Permalinks and ensure that the option selected is NOT the default.

Please configure that permalinks as appropriate and try it again

Thanks for your response ,that is what I believe also but I didnt select default in the permalink to be precise

under the common name , I selected the POST NAME

and under the Product permalink base I selected shop base

• This reply was modified 8 years, 5 months ago by dplumptre.

In retrospect, a blank page indicates an application crash ie HTTP 500.

Please read this link https://codex.www.ads-software.com/Common_WordPress_Errors

I have even uninstall my theme im using the default Twenty Fifteen theme to be sure it is not a theme issue the plugins are the woocommerce

I have gone through the link. I am not experiencing white screen or internal server error, what I meant by blank is that I get redirected to the response page alright but I dont get any data from global pay as regards the transaction, I just get the globalpay-transaction-response page which is just a plain page

I have not seen this issue before in my tests but then the plugin has not been updated in a while.

I shall have to test the plugin with a fresh install of WordPress and WooCommerce.

I will try this as soon as I can but I really cannot make any promises as to how quickly I can do that because of my schedule.

But I will try.

Hello there.
I just tried the plugin using WordPress 4.6.1 with WooCommerce 2.6.4 and it worked ie I cannot reproduce the problem you are referring to.

The issue you are having may not be something to do with the plugin.

Its is working now , I want to thank you for the support so far , here is what I did

I did a fresh install , but what I did differently was that when I was creating the response page which is globalpay-transaction-response. I didnt create it as a page on wordpress I created it as a post and just like that it worked.

Thanks again

You are not meant to create a page or post.

The URL globalpay-transaction-response is an endpoint that the plugin listens for and handles automatically.

Creating a post or page with that URL will have unintended consequences. You should delete it.

Hello Sir,

Thanks again for this info. I will explain for the benefit of others

After reading your last comment I went ahead and did a new install again with the latest

wordpress and woocommerce as of this writing which is below

wp 4.6.1

woo commerce Version 2.6.4

woo commerce global pay 3.3

Further, I did the necessary setup , for the permalink ,under the common name , I selected the POST NAME and under the Product permalink base I selected shop base.

I entered the necessary setup in the woocommerce settings page but this time I did not create any page or post. Consequently , I was redirected but this time to the checkout page where all the data showed like it should be.

It was my fault I created the page earlier because after looking through your files I didnt see it in any of the script but now that you explained it I tried it and it worked .

Thanks a ton , hope I didn’t give you too much trouble

• This reply was modified 8 years, 5 months ago by dplumptre.
• This reply was modified 8 years, 5 months ago by dplumptre.

I’m glad you got it resolved.

Good job on the perseverance shown and all the best with the project.

Thanks alot but there is something I noticed .

Usually when there is a pending or perhaps failed transaction , if you navigate to your myaccount page you will see an option for pay, if you click on the pay button , you will be redirected the checkout page where you will be able to select pay via global pay and a “pay for order” button.

Once you click on the “pay for order” button , the page updates and shows you the order you want to pay for and this statement below

“Thank you for your order, please click the button below to pay with GlobalPay.” but the problem is that theres no button below, you wont see any button.

I trace the words to the script and I saw this

    echo '<p>'.__('Thank you for your order, please click the button below to pay with GlobalPay.', 'woocommerce').'</p>';

      echo $this->generate_globalpay_form($order);

Perhaps the generate form part did not show.

I also noticed that mails weren’t dropping even after successful order although I am not sure if this is the problem of the plugin but then after setting the :FROM:” FIELD to a webmail in the email settings.

These are things that I noticed and I feel I should just put it down here