Blank page after checkout

  • Resolved lokkyua

    (@lokkyua)


    2 years, 6 months ago

    Hi! After placing an order, a blank page instead of a confirmation for non-logged in users. If the user is logged in before placing the order, then everything is fine. This problem has appeared since version 1.17 up to last 1.17.4. The last working version for me was 1.16.14.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @lokkyua,

    Thank you for reaching out!

    This blank page usually occurs because of a 500 error. You can try checking your site’s console and look for a 500 error when visiting the confirmation page.

    We already have a way to fix this. You’ll need to increase your memory limit in the wp-config.php file.

    You can find out more about this here – https://sweetcode.com/docs/wpm/troubleshooting/#the-purchase-confirmation-page-doesnt-load-and-shows-a-blank-page.

    Let me know if you have other questions or concerns.

    Regards,
    Kenneth

    Thread Starter lokkyua

    (@lokkyua)

    Hi Kenneth!
    I’ve been reading this page and the solutions of the problems. I have done everything possible before. I increased the memory limit to 1024 mb. Nothing helps, there are no errors in the log. The error looks like this. If the user is not logged in, it waits for a response from analytics.google.com before the “success” page appears. Pause for a few seconds (up to about 10). Then a blank page. If the user is logged in, then the page appears almost instantly and everything works fine regardless of the memory limit or some other settings. My plugin settings only contain google settings Google Ads Conversion ID and Google Ads Purchase Conversion Label. I do not use Meta and other features, everything is by default. This has been happening since version 1.17. If you roll back to version 1.16.xx, then the problem disappears. I use the latest versions of wordpress and woocommerce.

    Hi @lokkyua,

    Could you send us your debug info to [email protected]?

    You can find this under the Support Tab of Pixel Manager for WooCommerce. See – https://share.getcloudapp.com/JruoNLDZ.

    We’re looking forward to hearing from you.

    Regards,
    Kenneth

    Plugin Author alekv

    (@alekv)

    This was resolved over [email protected]

    • This reply was modified 2 years, 6 months ago by alekv.

    Hi alekv,

    I have exactly the same issue. Can you share the solution with me?

    Plugin Author alekv

    (@alekv)

    Hi @pstidsen

    In future please always open a new support request when asking for support, even if it is the same issue. This is a forum rule.

    Could you send us the debug information from the support page of the plugin to [email protected]. It’ll help to narrow down the issue.

    Kind regards
    Aleksandar

Viewing 6 replies - 1 through 6 (of 6 total)
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