Blank page after profile update via private link

  • Hello to all!

    I have used the plugin multiple times on various projects and it is really becoming one of my favorites thanks to its undeniable versatility. Truly an essential addition to almost any WordPress website.

    I have run to an issue lately and I would like your opinion on the following matter.

    When a user visits the site via their private link that was e-mailed to them after their registration, they land on their profile page where they can edit / enrich their personal information, as expected.

    The problem is that when they do so by hitting the button on the form, the page goes blank. That is, the same page. There is no redirection to an other page, or an attempt to load something else. The form just disappears along with everything else, leaving the page completely blank. Let me mention however that the changes to the user’s profile are written correctly without any issues.

    In a similar note that may help detect the root of the above problem, the registration page (the page containing the [pdb_signup] shortcode) also goes blank in the exact same fashion if we opt for the use of a different, dedicated “Thank you” page (one that contains the [pdb_signup_thanks] shortcode) in the plugin’s settings. The entry is not recorded at all and no email is sent to the participant. However, if the “Same Page” option is selected in the aforementioned settings, the entry is recorded (registration), the e-mail is sent and the appropriate message does indeed show normally at the same page as expected. I am perfectly happy with this workaround as far as the registration goes, I do request some help about the profile update issue though.

    Any assistance would be much appreciated.

    Thank you,
    Mike.

    https://www.ads-software.com/plugins/participants-database/

Viewing 1 replies (of 1 total)
  • Plugin Author xnau webdesign

    (@xnau)

    To know what is happening here, we really need to take at look at the PHP error log right after trying to go to the thanks page and getting a blank page. The blank page indicates a PHP error, but without knowing what that error is, I can’t offer much insight.

Viewing 1 replies (of 1 total)
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