Blank page and no more website (and admin) after activation

hi sugardaddy,

Thank you for leaving us the question, Could you let me know which version of php you are using?

Have you a good day

Sincerely,
wr support team

Same problem here but not on multisite. PHP version 5.5.3

I don’t know the PHP version but I can tell you that it works when activating on the network, not in a website of the network.
And after all, if I have to remove the plugin, your procedure doesn’t work at all.

Hi bart412,

Thank you for contacting us, Could you send me the temporary admin account via the private message (https://i.imgur.com/593SclB.png) on our forum support here so that i can help you investigate the problem

Have you a good day

sincerely,
wr support team

Hi Tony,

Had the same problem today. I have utilized WooThemes for my business website for almost 3 years. I’m not much of a fan these days because there has been too much disruption, and other issues with Woo Themes, plus the fact that the Woo Website is a nightmare to navigate.

My Sister In Law asked me to build a small e commerce site, and while reviewing WooRocket website I saw the beautiful mega menu plugin.

So I tried to install it, and ended up having to reboot my server, then go into my plugins folder via ftp, rename the folder to get all my plugins turned off, so that I could remove the Mega Menu plugin.

It installed ok, but when I went to activate it I got a time out and blank white screen. Even when I rebooted my server, it took a long time, and it looks to be some sort of mysql issue.

I’m running a dedicated quad core apache server with linux, nginx, php v 5.4.28, wp 4.1, with the woothemes framework using the merchant theme.

This could also be a plugin conflict issue…any known plugin conflicts?

Regards
Will

hi BigDogSF,

Thank you for the message, As you described, after you activated the wr megamenu your site is becoming Blank page when accessing the homepage or the admin area? After that i have tried removed the plug in via FTP account, and after that your site is showing normally or not? If possible , can you provide me your site url , admin log in account and FTP in case if the problems is re-displaying i can have access the ftp to deactivate it so that i can investigate the problem for you (you can give us the private email here) How about your theme, are you using the premium theme (merchant theme) have you encountered any problem before with other menu-related plugins?

Have you a new year,

Sincerely,
Tony