• Resolved ocupado

    (@ocupado)


    After installing via FTP JetPack 5.3 in WordPress 4.8.1 under PHP 5.5.38, the admin panel displays a blank page. If I delete the Content/Plugin/Jetpak directory, everything returns to normal but I do not know what the problem is. Template is Newsmag 4 (last version).

    Is there some incompatibility between JetPack 5.3, WordPress 4.8.1, NewsMag 4 or PHP 5.5.38? Or is there some parameter in config.php necessary to be changed?

    Does anyone have any ideas?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry about the delay in writing back to you.

    There are no known issues; if you haven’t done so yet, could you try to completely delete the plugin and reinstall it from scratch, to make sure you are not experiencing issues because of a failed update?

    Let me know how it goes!

    Same issue here.

    At first I thought it was WooCommerce, but no – it’s only Jetpack. Deactivating Jetpack makes the website work normally.

    I’m using jetpack 5.4 and WordPress 4.8.2.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @levelupfx Could you let me know it the problem remains when you completely delete Jetpack and reinstall it from scratch?

    If so, could you add the following to your site’s wp-config.php file?

    
    define( 'WP_DEBUG', true );
    
    if ( WP_DEBUG ) {
    
            @error_reporting( E_ALL );
            @ini_set( 'log_errors', true );
            @ini_set( 'log_errors_max_len', '0' );
    
            define( 'WP_DEBUG_LOG', true );
            define( 'WP_DEBUG_DISPLAY', false );
            define( 'CONCATENATE_SCRIPTS', false );
            define( 'SAVEQUERIES', true );
    
    }
    

    Your wp-config.php file may already include a line that says “define(‘WP_DEBUG’, false);”. You can remove it, and replace it by the code above.

    Once you’ve done so, activate Jetpack again to recreate the error, then check the wp-content/debug.log file for errors, and paste the results here. You can then replace define('WP_DEBUG', true); by define('WP_DEBUG', false); in the code above.

    Let me know how that goes!

Viewing 3 replies - 1 through 3 (of 3 total)
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