Blank admin when activating plugin

  • Hello,

    I’ve recently migrated my site to another (bigger and more powerful) hosting, and now I’m unable to activate the PDF Invoices plugin. If I do that, my admin goes blank (not my frontend though).

    What I tried:

    • Activated WP Debug mode: says it’s running out of memory
    • Changed the max memory setting up to 3000MB (theoretically my plan goes up to 8GB) to no avail.

    I can’t change the internal plugin settings as per the sticky post because, as I said before, my admin panel is unreachable once the plugin is activated.

    What can be causing this excessive memory consumption? What can I do? I’ve already ruled out other plugins, it’s this one.

    Btw, great work and support. Thank you Ewout.

    • This topic was modified 6 years, 10 months ago by blaifm.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kluver

    (@kluver)

    Hi @blaifm,

    That’s unfortunate. Could you tell me which version of WordPress, WooCommerce, the PDF Invoices plugin and PHP you are using?

    With kind regards,

    Michael

    Thread Starter blaifm

    (@blaifm)

    Hello Michael,

    WordPress is 4.9.2
    WooCommerce is 3.3.0
    PDF Invoices plugin is 2.1.4
    PHP is 7.2 (although it was on 5.6 a couple days ago -I changed it just in case-, and it didn’t work either).

    Thank you ??

    Plugin Contributor Ewout

    (@pomegranate)

    Hello blaifm,
    The only thing I can think of is that the plugin is stuck somewhere at installing the fonts. When you say ‘I’ve recently migrated my site to another (bigger and more powerful) hosting’ – did you use something to migrate everything? Did this include everything from the wp-content/uploads folder and also everything from the database?
    Is everything in wp-content/uploads writeable, including wp-content/uploads/wpo_wcpdf/?

    What you could try is delete the current version of the plugin, including the wp-content/uploads/wpo_wcpdf/ folder, then reinstall the plugin via the WordPress Plugins interface in your backend. This may reset ownership on the font files/folders.

    Let us know if that helps!
    Ewout

Viewing 3 replies - 1 through 3 (of 3 total)
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