Blank Page on Logout

  • Resolved jetxpert

    (@jetxpert)


    3 years, 8 months ago

    Good Day!

    We have been able to login/logout successfully of our website using your plugin with 2FA activated and Limit Login Attempts set to “5”.

    Here’s the interesting part: At random, we keep getting a blank page after logging out of our website. We are using Google Chrome (Incognito Mode).

    Upon further examination, we decided to scan the blank page with our mouse and discovered this message.

    The only way to fix the above condition is by adding your code snippet below to our functions.php file, but the issue comes back from time to time.

    add_action( 'init', 'remove_unsuccessfull_attempts_block' );
function remove_unsuccessfull_attempts_block() {
    update_option( 'sg_security_unsuccessful_login', array() );
}

    The other interesting thing is that when we visit our Admin’s User Profile, we noticed the “Log Out Everywhere Else” button is always active (or activated) and have to click it before logging out.

    Any idea what’s happening? We have checked our Activity Log and no one else has attempted to log into our website using our admin username, etc.

    “Something ain’t right” ??

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter jetxpert

    (@jetxpert)

    Update:

    We haven’t experienced this issue in the past couple of days. However, we’re still monitoring it.

    Feedback (or a fix) from Team SiteGround is still appreciated.

    Thank you!

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @jetxpert

    This is weird because we don’t use any logout hooks.

    We will investigate the case and if we have anything, we will update the ticket.

    Meanwhile, let us know if you have any other information about the issue.

    Regards,
    Stanimir

    Thread Starter jetxpert

    (@jetxpert)

    @sstoqnov,

    Thank you. Let’s hope others don’t run into the same issue.

    In any case, it happened again yesterday. No clue what’s triggering the blank screen. If we identify a “trend,” we’ll let you know.

    Hoping you guys can replicate (or run into) the same issue.

    Cheers!

    Thread Starter jetxpert

    (@jetxpert)

    Update:

    Issue continues. While we cannot identify what’s triggering it, it happens when we logout and usually when we fail to log into our account 2-3 times. The condition is random at this point. Hopefully, your next plugin revision will solve this issue.

    Again, we’ll continue to monitor this issue. Input from other SGS users welcome.

    Thank you!

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @jetxpert

    Would it be possible to confirm that the issue exists in the latest version?

    Regards,
    Stanimir

    Thread Starter jetxpert

    (@jetxpert)

    Hi @sstoqnov,

    We just updated your plugin to V1.0.4. Will provide an update in a couple of days.

    Thank you!

    Thread Starter jetxpert

    (@jetxpert)

    Update: (Good News)

    For now, it appears your plugin update, V1.0.4, fixed the issue.

    However, we learned the following also impacted the login (admin) page and/or login/logout process with your plugin installed and activated:

    (1) Backend Influencers:

    (a) When the plugin, Admin Custom Login, is installed and activated. Equivalent plugins may affect the login (admin) page as well.

    (b) When using a custom login URL.

    (2) Frontend Influencers:

    (a) On mobile devices and tablets (especially iOS devices), when the app “1.1.1.1” by Cloudflare is installed and activated (WARP mode).

    (b) When using a VPN.

    Recommend testing your plugin (code) under the above conditions (all combinations).

    Hope this helps.

    Cheers!

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    It is normal to get such results when plugins duplicate functionality. Use only one extension per feature and you won’t have that problem. We’re introducing custom login URLs so you won’t need others for that too ??

    Thread Starter jetxpert

    (@jetxpert)

    @hristo-sg,

    (1) The plugin Admin Custom Login does not duplicate functionalities. It simply hooks into the Custom Login URL feature offered by Perfmatters which works great. Since your plugin also hooks up to these plugins, it may also cause the blank page issue. No biggie.

    (2) You misunderstood what was stated. What we’re saying is that browser addons or extensions can cause login/logout issues (including the blank page), especially if they are VPN-related such as 1.1.1.1

    (3) Yes, we’re looking forward to your plugin’s security enhancements such as the option to create a custom login URL.

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
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