Blank page when “Add Sirv Media”

  • Resolved traveller88

    (@traveller88)


    5 years, 10 months ago

    Hello,

    I run the latest version of WordPress/WooCommerce and have the latest Sirv plugin installed. I have inputted my account details correctly, but when I click on “Add Sirv Media” it displays the loading ring and then shows a blank page.

    I tried with different browsers, but the problem persists – please advise.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Thanks for reporting this issue. We must replicate it in order to resolve it. So far, it doesn’t occur on 8 different WP installations we tested, so could you please send us a login to your WP admin, via our secure form?

    https://sirv.com/contact/

    Once we can login and see the issue, we’ll identify the cause and resolve it.

    Thanks!

    David
    Sirv
    sirv.com

    Thread Starter traveller88

    (@traveller88)

    Hello David,

    Thanks for your quick response.
    I have sent you my details via the contact form.

    Many thanks.

    Thanks for helping us identify this issue.

    It has now been resolved and a new plugin version has been released.

    David
    Sirv
    sirv.com

Viewing 3 replies - 1 through 3 (of 3 total)
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