Blank page when I create or edit products

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://www.cabiriamoda.it
Site address (URL): https://www.cabiriamoda.it
WC Version: 4.8.0
REST API Version: ? 4.8.0
WC Blocks Version: ? 3.8.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.7.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.10
PHP Post Max Size: 30 MB
PHP Time Limit: 900
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: ? 5.5.62-38.14-log - Consigliamo l'uso di MySQL con versione minima 5.6. Per i dettagli: Requisiti WordPress
Max Upload Size: 30 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.8.0
WC Database Prefix: wp_
Dimensione totale database: 90.22MB
Dimensione dati database: 57.76MB
Dimensione indice database: 32.46MB
wp_woocommerce_sessions: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_api_keys: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_order_items: Dati: 1.52MB + indice: 0.19MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 4.52MB + indice: 4.03MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_actionscheduler_actions: Dati: 0.26MB + indice: 0.09MB + motore MyISAM
wp_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_actionscheduler_logs: Dati: 0.13MB + indice: 0.09MB + motore MyISAM
wp_commentmeta: Dati: 0.13MB + indice: 0.14MB + motore InnoDB
wp_comments: Dati: 0.36MB + indice: 0.38MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailster_actions: Dati: 0.03MB + indice: 0.10MB + motore MyISAM
wp_mailster_forms: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_mailster_forms_lists: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_mailster_form_fields: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_mailster_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_mailster_lists: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_mailster_lists_subscribers: Dati: 0.02MB + indice: 0.05MB + motore MyISAM
wp_mailster_queue: Dati: 0.03MB + indice: 0.08MB + motore MyISAM
wp_mailster_subscribers: Dati: 0.08MB + indice: 0.13MB + motore MyISAM
wp_mailster_subscriber_fields: Dati: 0.04MB + indice: 0.05MB + motore MyISAM
wp_mailster_subscriber_meta: Dati: 0.11MB + indice: 0.21MB + motore MyISAM
wp_mymail_actions: Dati: 0.50MB + indice: 0.80MB + motore InnoDB
wp_mymail_links: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_mymail_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_mymail_lists_subscribers: Dati: 1.52MB + indice: 0.80MB + motore InnoDB
wp_mymail_queue: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_mymail_subscribers: Dati: 0.50MB + indice: 0.64MB + motore InnoDB
wp_mymail_subscriber_fields: Dati: 0.52MB + indice: 0.58MB + motore InnoDB
wp_mymail_subscriber_meta: Dati: 1.52MB + indice: 4.55MB + motore InnoDB
wp_nf3_actions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_nf3_action_meta: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_nf3_chunks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_nf3_fields: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_nf3_field_meta: Dati: 0.02MB + indice: 0.01MB + motore MyISAM
wp_nf3_forms: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_nf3_form_meta: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_nf3_objects: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_nf3_object_meta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_nf3_relationships: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_nf3_upgrades: Dati: 0.02MB + indice: 0.00MB + motore MyISAM
wp_options: Dati: 15.06MB + indice: 1.14MB + motore InnoDB
wp_postmeta: Dati: 8.36MB + indice: 5.92MB + motore InnoDB
wp_posts: Dati: 5.45MB + indice: 0.53MB + motore InnoDB
wp_revslider_static_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_termmeta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.09MB + indice: 0.05MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_usermeta: Dati: 7.52MB + indice: 6.03MB + motore InnoDB
wp_users: Dati: 0.13MB + indice: 0.08MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_wc_admin_note_actions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_customer_lookup: Dati: 0.06MB + indice: 0.06MB + motore MyISAM
wp_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_order_product_lookup: Dati: 0.69MB + indice: 0.59MB + motore MyISAM
wp_wc_order_stats: Dati: 0.03MB + indice: 0.03MB + motore MyISAM
wp_wc_order_tax_lookup: Dati: 0.01MB + indice: 0.02MB + motore MyISAM
wp_wc_product_meta_lookup: Dati: 0.06MB + indice: 0.08MB + motore MyISAM
wp_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfBadLeechers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfBlockedIPLog: Dati: 0.03MB + indice: 0.02MB + motore MyISAM
wp_wfBlocks: Dati: 0.04MB + indice: 0.02MB + motore MyISAM
wp_wfBlocks7: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfBlocksAdv: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfConfig: Dati: 0.84MB + indice: 0.01MB + motore MyISAM
wp_wfCrawlers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfFileChanges: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfFileMods: Dati: 0.64MB + indice: 0.14MB + motore MyISAM
wp_wfHits: Dati: 1.37MB + indice: 0.17MB + motore MyISAM
wp_wfHoover: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfIssues: Dati: 0.07MB + indice: 0.01MB + motore MyISAM
wp_wfKnownFileList: Dati: 0.29MB + indice: 0.05MB + motore MyISAM
wp_wfLeechers: Dati: 2.77MB + indice: 3.13MB + motore MyISAM
wp_wfLiveTrafficHuman: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wfLockedOut: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfLocs: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_wfLogins: Dati: 0.16MB + indice: 0.04MB + motore MyISAM
wp_wfNet404s: Dati: 0.70MB + indice: 0.32MB + motore MyISAM
wp_wfNotifications: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfPendingIssues: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wfReverseCache: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfScanners: Dati: 0.31MB + indice: 0.41MB + motore MyISAM
wp_wfSNIPCache: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfStatus: Dati: 0.14MB + indice: 0.05MB + motore MyISAM
wp_wfThrottleLog: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfTrafficRates: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfVulnScanners: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yith_wcwl_lists: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_yoast_indexable: Dati: 0.78MB + indice: 0.20MB + motore MyISAM
wp_yoast_indexable_hierarchy: Dati: 0.01MB + indice: 0.03MB + motore MyISAM
wp_yoast_migrations: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_yoast_primary_term: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_yoast_seo_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM

### Post Type Counts ###

attachment: 793
customize_changeset: 29
custom_css: 1
nav_menu_item: 38
newsletter: 16
nf_sub: 1
page: 26
popup: 1
popup_theme: 6
post: 3
product: 275
product_variation: 634
revision: 491
shop_coupon: 4
shop_order: 351
vtmam-rule: 1
wafs: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Advanced Custom Fields: Repeater Field: by Elliot Condon – 1.1.1
Advanced Custom Fields - Location Field add-on: by Julien Bechade – 1.0
Cookie Notice: by dFactory – 1.3.2
Google Language Translator: by Translate AI Multilingual Solutions – 6.0.8
Jetpack by WordPress.com: by Automattic – 9.2.1
Limit Login Attempts: by Johan Eenfeldt – 1.7.1
Mailster - Email Newsletter Plugin for WordPress: by EverPress – 2.4.16
Ninja Forms: by Saturday Drive – 3.4.33
oik Weight/Country Shipping: by bobbingwide – 1.4.0 – Versione installata non testata con versione attiva di WooCommerce 4.0
WooCommerce Checkout Field Editor: by WooThemes / Mike Jolley / Patrick Garman – 1.0.6 – Versione installata non testata con versione attiva di WooCommerce 4.0
WooCommerce: by Automattic – 4.8.0
Yoast SEO: by Team Yoast – 15.5
YITH WooCommerce Wishlist: by YITH – 3.0.17

### Inactive Plugins (6) ###

Advanced Custom Fields: by Elliot Condon – 5.9.3
Facebook for WooCommerce: by Facebook – 2.2.0
MyMail - Email Newsletter Plugin for WordPress (Share On Theme123.Net): by revaxarts.com – 2.0.12
SVG Support: by Benbodhi – 2.3.18
Wordfence Security: by Wordfence – 7.4.14
WP Mail SMTP: by WPForms – 2.5.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /
Carrello: #6 - /carrello/
Pagamento: #7 - /pagamento/
Il mio account: ? La pagina non contiene lo shortcode.
Termini e condizioni: #242 - /termini-condizioni/

### Theme ###

Name: Divi Child Theme
Version: Updated for Divi 3+ (aggiornamento alla versione 0 disponibile)
Author URL: https://divireadythemes.com/
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.7.7
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Completato: 690
Oldest: 2020-12-09 22:34:09 +0100
Newest: 2020-12-29 17:45:59 +0100

In attesa: 1
Oldest: 2020-12-29 18:00:59 +0100
Newest: 2020-12-29 18:00:59 +0100

Hi @adryjay

The site’s PHP memory_limit certainly comes into play here. We’ve done some extensive testing and if the memory limit isn’t high enough, product edit pages will not load without deactivating the plugin.

What the limit should be depends on how much else a site has going on. In a fresh install of WP, WC, and FBW, 128mb was good enough. Once you start adding other memory-intensive extensions (SEO packs, page builders, activity monitors, etc), that changes.

We generally recommend a limit of at least 512mb to ensure that everything is covered, though extreme situations could demand more.

Hello, I fixed by set memory limit at 512MB. Thank you!

@adryjay

Glad to hear it – thanks for letting us know!

If you have any further questions, I recommend creating a new thread.

Hi there,

I have the same problem sice a few days. First just a few products could not be edited (show blank site), since this week I coudn`t edit any product.

My system report shows WP Memory limit of 256MB.
If this is the reason, how can I chance this limit?

Best,
Lisa

Hey @liri89,

This thread has already been marked as resolved, but to answer your question, you can see how to increase the WP Memory limit here: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

If you have any additional question or any issues doing that, please create a new thread as this one has already been marked as resolved.