• Resolved patowins

    (@patowins)


    The plugin disables the option to create and edit products in woocommerce.
    Show blank pages.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Cara

    (@dcka)

    Hi, @patowins!

    The plugin disables the option to create and edit products in woocommerce.
    Show blank pages.

    This is quite a strange issue!

    First thing we can check is if you’re running updated versions of WordPress, WooCommerce, and the Facebook extension. You can check those in your site’s System Status Report under WooCommerce > Status. For reference, the latest version of WordPress is 5.7.1, WooCommerce is 5.2.1, and Facebook for WooCommerce is 2.3.5.

    And as the issue you’re experiencing is quite uncommon, it’s likely that you’re running into a conflict. Have you been able to absolutely narrow it down to our Facebook for WooCommerce extension? To help confirm, you can run a conflict test.

    You can use a plugin like Health Check for that. It has a troubleshooting mode where only you as the admin will see any changes made to the site. The general steps for the conflict test would be:

    1. Enable troubleshooting mode on the [Health Check plugin](https://www.ads-software.com/plugins/health-check/) which will deactivate all plugins and switch the site’s theme to a default one like Storefront
    2. Activate WooCommerce and the Facebook for WooCommerce extension.
    3. Check if you’re able to create/edit products.

    If the problem is gone, then activate plugins one at a time. In between each activation, repeat step 3. If you’re interested, we have a more in-depth guide on using that plugin here:
    https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    I hope this helps point you in the right direction!

    Thread Starter patowins

    (@patowins)

    I have solved it by increasing the memory in php !

Viewing 2 replies - 1 through 2 (of 2 total)
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