Blank screen

This is a common issue in web development known as Blank Death Screen. In this case the issue is caused by one or more of the six file system scanners implemented in the code of the plugin, when they can not get inside a directory because it is read-only or because the memory limit set for the PHP interpreter was reached.

The execution of the script is stopped to prevent a memory overflow, causing the HTML code to disappear and showing (instead) parts of the site (like the sidebar in the admin panel) or the blank screen.

You can fix this specifying which directories can be ignored during the file system scans, from the Scanner Settings panel located in the plugins settings page.

Note. It is possible that you are not able to access the settings page because there is another file system scanner running there to find errors logs on the site, you can get around this by appending &no_scan=1 at the end of the URL of the settings page and it will force the plugin to disable the scanner temporarily so you can edit the options freely.

This option was added with changeset 1010806 which is still in testing stage, so you will need to wait until the next version of the plugin to get rid of the issue, or you can grab the code from the development repository.

Hi, i’m also having similar issues with the plugin.

I can access the settings page fine, however can’t perform a scan.

In fact, I can’t even get access to the malware scan page so that I can click on the button to begin the scan. It attempts to access the page for 2 minutes, during which time the wordpress sidebar and top toolbar load, but the rest of the page remains blank.

BTW, my memory limit is 256M and max_execution_time is 1000 so I doubt these are the issue.

Any insight you could provide would be great.

@deadempire how many files/directory are there in your project? If you have access via SSH, can you execute this command [1] and tell me what is the size of your site?

[1] du -sh /path/of/the/project/

Hi, thanks for the response.

I don’t have SSH access unfortunately. I can tell you that there are approx 300 directories on the site based on the ‘ignore scanning’ settings page where they are all listed, and the most recent backup of the site was 475mb, if that helps.