Blank screen

Hi Plarcher,

It looks like the theme that you mention is a premium theme that we don’t have access too:
https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590

I can’t think of any reason the edit form page would be blank, other than there being some sort of JavaScript error on the page.

I would recommend looking through the following codex article, which should help you pin point the issue:
https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors

Evan

I’ve got this in the console :

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Does it say what the resource is? Can you take a screenshot? I Don’t believe that we are loading any external js files from a CDN or anything – so I’m not entirely sure what would be killing off page execution.

Do you know what OS your server is running? I know a few users have reported issues on Windows IIS servers, but we haven’t been able to get on to a test server running IIS.

Thanks,
Evan

Screenshot : https://pasteboard.co/1tpT87W7.png

The OS is Ubuntu but it’s probably not involved because it was working on this server previously.

I can’t tell what file that it’s trying to reference there. Is that just occurring when you open up the edit form page? Or is it occurring when you try to add a field to the form?

Just trying to access the form edit page. Also the menu won’t open on hover.

Did you recently alter the site URL at all? I just can’t think of a reason that the page would lead to a whitescreen.

No messing with url at all !

We are also getting a blank page when we click on Easy Forms in the WordPress menu. This seems to have began after one of the recent updates because previously everything worked and we could also see the Mailchimp stats but no longer.

I think I may know what is happening. We may have had to reset our password over at mailchimp. After doing so the Easy Forms plugin fails in WordPress. I suspect that when the passwords differ from what was previously configured in Yikes Easy Forms the plugin breaks.

How can we change the Mailchimp password in Yikes Easy Forms if the setting pages won’t load?

No pw change here

The password should be irrelevant here, as all connections are being made via your API key. You may want to try to disable and re-enable the plugin, to check if that helps resolve what might be going on.

Any chance you guys can get to the error logs on your server? That should have a specific error stating what’s going wrong.

Thanks,
Evan

Hi Evan,

We tried disabling and re-enabling the plugin before posting here. Sorry I had not mentioned that.

What error log would you be interested in seeing? What should we be looking for?

You should log into your hosting account (that is different for every host) and locate the server error logs. You may want to reach out to your host provider if you are unable to locate those.

Evan

We do not see any errors on our server logs.

We tried completely un-installing the plugin, deleting the files and re-installing. Then at Mailchimp we created a new API key. After entering the new key we see this error on the Yokes plugin API key page:

“API call to helper/ping failed: SSL certificate problem: unable to get local issuer certificate”