Blank screen

Hi,

Can you post a screenshot of the page in your page editor with the shortcode? If the shortcode is entered wrongly, nothing will display. Use https://snag.gy if it helps.

Also, make sure that that page isn’t cached by any caching plugin, as its contents will vary.

David

Where do I send the screenshot, I can’t attach it here? I have no caching software installed.

Hi,

You can use a tool like https://snag.gy

David

https://snag.gy/bs0gTL.jpg

Hi,

That looks correct. The most likely problem is some other element on the page causing a JavaScript exception. If you open your browser’s developer tools, and then reload the front-end page, what shows in the JavaScript console? (See: https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/ )

David

https://snag.gy/LzvHx2.jpg

It looks like page execution aborts. If you use the “View Source” function in your web browser (find it on one of the menus, or often it is Control-U), and scroll to the bottom, what is there?

Also, something may be logged in your PHP error log in your hosting (often a file called “error_log” in the same directory as WP, though not always).

David

I can cut and paste the page source into a document and send it to you but don’t want to post it publicly. If you’ll give me an email address I’ll put it in a text file and send it to you. I appreciate your efforts. It’s a little frustrating because I want to use it.
Thanks!

The HTML source won’t contain anything security-sensitive. It’s also just the last few lines that I want to see, to see a) where the page crashes and b) if PHP is outputing an error to the browser when it does so.

In fact, if you could turn on the WP_DEBUG setting in wp-config.php prior to do that, it’ll much increase the chances of getting a useful error message logged in the output.

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• This reply was modified 7 years, 1 month ago by Steven Stern (sterndata).

The HTML indicates no crash; a full page is output.

This most likely indicates that there is an unbalanced tag somewhere, which is causing the browser to not be able to lay out the page properly.

What theme are you using? What happens if you switch to another theme?

David

We’ve just made a major new release, so it’d be worth updating to that, too.

David