blank screen of death

Hi,

Given what you have tried already, the problem is very unlikely to do with the plugin.

To be sure, and to check that your backup is complete, you could try importing it into a test site. You may need to go through some steps in the Moving WordPress tutorial to get it working.

Good luck

Hi,

Can you post the restoration log? (It’s in wp-content/updraft). That’ll give information on how the restoration meant.

As DNutbourne says, it sounds like the problem is somewhere else – for all those things to be having no effect, the brokenness must be caused by something that remains the same even after you’ve done all those things. e.g. Perhaps you introduced a typo in wp-config.php, or something like that? UpdraftPlus doesn’t have any hooks into the front end of websites (it only needs to be on the backend to do its stuff), and no plugin that’s disabled gets to run (WP never invokes it if it’s not activated). Have you tried turning on WP_DEBUG in your wp-config.php?

The fact that images stopped working suggests something else is going on that needs identifying – only a web hosting issue, or breaking something in .htaccess, could cause this; a plugin couldn’t even intercept the request to the image in order to adjust it, even if it really wanted to.

If WP_DEBUG doesn’t help show the error, then you’ll want to read the PHP error log.

Finally – we sell “we’ll fix it” support packages at https://updraftplus.com/shop/get-support/, which have a 100% refund guarantee if the problem turns out to be a defect in UpdraftPlus.

David

There’s 4 logs (I’m not sure if that is normal or not… I think I had to use the delete old directories button. Here are the logs

Log 1

0000.048 () Opened log file at time: Wed, 03 Dec 2014 08:38:53 +0000 on https://knebworthprimaryschool.org.uk
0000.048 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.9.30 WP: 4.0.1 PHP: 5.4.34 (Linux webm377.xxl.ha.ovh.net 3.10.23-grsec-hosting-build7-web #134 SMP Wed Aug 27 12:51:49 CEST 2014 x86_64) MySQL: 5.1.73-2+squeeze+build1+1-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 20.9M | 21.3M) multisite: N mcrypt: Y LANG: ZipArchive::addFile: Y
0000.049 () Free space on disk containing Updraft’s temporary directory: Unknown
0000.049 () Restore job started. Entities to restore: plugins, themes, uploads, others, db
0000.076 () Error message: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /home/knebwortfs/www/wp-content/themes-old
0000.076 () Restore failed…
0000.076 () Error message: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /home/knebwortfs/www/wp-content/themes-old
0000.076 () Restore failed

Log 2

0000.051 () Opened log file at time: Wed, 03 Dec 2014 08:37:22 +0000 on https://knebworthprimaryschool.org.uk
0000.051 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.9.30 WP: 4.0.1 PHP: 5.4.34 (Linux webm377.xxl.ha.ovh.net 3.10.23-grsec-hosting-build7-web #134 SMP Wed Aug 27 12:51:49 CEST 2014 x86_64) MySQL: 5.1.73-2+squeeze+build1+1-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 20.9M | 21.8M) multisite: N mcrypt: Y LANG: ZipArchive::addFile: Y
0000.051 () Free space on disk containing Updraft’s temporary directory: Unknown
0000.051 () Restore job started. Entities to restore: themes
0000.077 () Entity: themes
0000.077 () restore_backup(backup_file=backup_2014-12-03-0820_Knebworth_Primary_and_Nursery_Sc_ea91dede0e30-themes.zip, type=themes, info=a:2:{s:4:”path”;s:38:”/home/knebwortfs/www/wp-content/themes”;s:11:”description”;s:6:”Themes”;}, last_one=1)
0000.077 () Unpacking backup… (backup_2014-12-03-0820_Knebworth_Primary_and_Nursery_Sc_ea91dede0e30-themes.zip, 1.4 Mb)
0000.465 () Moving old data: filesystem method / updraft_dir is potentially possible
0000.466 () Moving old data: can potentially use wp_filesystem method / -old
0000.466 () Moving old data out of the way…
0000.576 () Moving unpacked backup into place…
0000.601 () Cleaning up rubbish…
0000.606 () Restore successful!
0000.606 () Restore successful

Log 3

0000.021 () Opened log file at time: Wed, 03 Dec 2014 08:39:46 +0000 on https://knebworthprimaryschool.org.uk
0000.021 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.9.30 WP: 4.0.1 PHP: 5.4.34 (Linux webm377.xxl.ha.ovh.net 3.10.23-grsec-hosting-build7-web #134 SMP Wed Aug 27 12:51:49 CEST 2014 x86_64) MySQL: 5.1.73-2+squeeze+build1+1-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 20.9M | 21.3M) multisite: N mcrypt: Y LANG: ZipArchive::addFile: Y
0000.022 () Free space on disk containing Updraft’s temporary directory: Unknown
0000.022 () Restore job started. Entities to restore: plugins, themes, uploads, others, db
0000.133 () Entity: db
0000.133 () restore_backup(backup_file=backup_2014-12-03-0820_Knebworth_Primary_and_Nursery_Sc_ea91dede0e30-db.gz, type=db, info=a:0:{}, last_one=)
0000.133 () Unpacking backup…
0000.141 () Database successfully unpacked
0000.141 () Restoring the database (on a large site this can take a long time – if it times out (which can happen if your web hosting company has configured your hosting to limit resources) then you should use a different method, such as phpMyAdmin)…
0000.141 () Using direct MySQL access; value of use_mysqli is: 0
0000.143 () Tried to raise max_allowed_packet from 1 Mb to 32 Mb, but failed (Access denied; you need the SUPER privilege for this operation, b:0;)
0000.143 () Max packet size: 1 Mb
0000.144 () Backup created by: 1.9.30
0000.144 () Backup of: https://knebworthprimaryschool.org.uk
0000.144 () Content URL: https://knebworthprimaryschool.org.uk/wp-content
0000.144 () Old table prefix: wp_
0000.144 () Site information: multisite=0
0000.151 () New table prefix: wp_
0000.259 () Restoring table (InnoDB): wp_options
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You can require user accounts or allow visitors to submit without an account. Want to make sure that nothing fishy is going on? Just turn on moderation. Decide if users can edit and manage their own events, or simply submit. Plus, no scary form setup! Just activate, configure the options & off you go.</p>\n”;s:8:”category”;s:7:”Premium”;s:11:”last_update”;N;s:7:”version”;N;}i:1;O:8:”stdClass”:7:{s:5:”title”;s:18:”Eventbrite Tickets”;s:9:”permalink”;s:130:”https://tri.be/shop/wordpress-eventbrite-tickets/?utm_campaign=in-app&utm_source=addonspage&utm_medium=wordpress-eventbrite-tickets&#8221;;s:18:”featured_image_url”;s:62:”https://tri.be/wp-content/uploads/2013/02/addon-eventbriete.jpg&#8221;;s:11:”description”;s:349:”<p>The Eventbrite Tickets add-on allows you to create & sell tickets through The Events Calendar using the power of Eventbrite. Whether you’re creating your ticket on the WordPress dashboard or importing the details of an already-existing event from Eventbrite.com, this add-on brings the power of the Eventbrite API to your calendar.</p>\n”;s:8:”category”;s:7:”Premium”;s:11:”last_update”;N;s:7:”version”;N;}i:2;O:8:”stdClass”:7:{s:5:”title”;s:19:”Events Calendar Pro”;s:9:”permalink”;s:132:”https://tri.be/shop/wordpress-events-calendar-pro/?utm_campaign=in-app&utm_source=addonspage&utm_medium=wordpress-events-calendar-pro&#8221;;s:18:”featured_image_url”;s:54:”https://tri.be/wp-content/uploads/2013/02/addon-pro.jpg&#8221;;s:11:”description”;s:353:”<p>The Events Calendar PRO is a paid Add-On to our open source WordPress plugin The Events Calendar. PRO offers a whole host of event management features including recurring events, custom event attributes, saved venues & organizers, venue pages, advanced event admin & lots more.</p>\n”;s:8:”category”;s:7:”Premium”;s:11:”last_update”;N;s:7:”version”;N;}i:3;O:8:”stdClass”:7:{s:5:”title”;s:15:”Facebook Events”;s:9:”permalink”;s:104:”https://tri.be/shop/facebook-events/?utm_campaign=in-app&utm_source=addonspage&utm_medium=facebook-events&#8221;;s:18:”featured_image_url”;s:59:”https://tri.be/wp-content/uploads/2013/02/addon-facebook.jpg&#8221;;s:11:”description”;s:366:”<p>With the Facebook Events add-on, imported events are manually or automagically created as entries in The Events Calendar. Basic event data along with venue & organizer are populated appropriately. 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By harnessing the capabilities of the powerful WooCommerce commerce plugin, WooCommerce Tickets?allows you to add as many tickets as you wish to a given event, and then sell those tickets entirely within your site.</p>\n”;s:8:”category”;s:7:”Premium”;s:11:”last_update”;N;s:7:”version”;N;}i:5;O:8:”stdClass”:7:{s:5:”title”;s:21:”WP e-Commerce Tickets”;s:9:”permalink”;s:116:”https://tri.be/shop/wordpress-wpectickets/?utm_campaign=in-app&utm_source=addonspage&utm_medium=wordpress-wpectickets&#8221;;s:18:”featured_image_url”;s:55:”https://tri.be/wp-content/uploads/2013/12/wpec2-Crop.jpg&#8221;;s:11:”description”;s:446:”<p>WPEC Tickets taps into WP e-Commerce and allows you to add as many tickets as you wish to a given event, and then sell those tickets entirely within your site. Each ticket can have it’s own price, stock, SKU and specified timeframe for when ticket sales open/close. Aiming to give discounts to those who buy earlier than a week before the event? Dreaming of checking people in at the door from your laptop? WPEC Tickets has you covered.</p>\n”;s:8:”category”;s:7:”Premium”;s:11:”last_update”;N;s:7:”version”;N;}i:6;O:8:”stdClass”:7:{s:5:”title”;s:30:”Easy Digital Downloads Tickets”;s:9:”permalink”;s:114:”https://tri.be/shop/wordpress-eddtickets/?utm_campaign=in-app&utm_source=addonspage&utm_medium=wordpress-eddtickets&#8221;;s:18:”featured_image_url”;s:56:”https://tri.be/wp-content/uploads/2013/12/edd_tickets.jpg&#8221;;s:11:”description”;s:441:”<p>If you’re looking too add ticket sales directly to your website without all the crazy hoopla that comes with massive e-commerce solutions, check out our EDD Tickets add-on for The Events Calendar/Events Calendar PRO. 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clear:both;”><img width=”400″ height=”193″ src=”https://www.snilesh.com/wp-content/uploads/2014/11/wordpress-change-login-error-message-400×193.jpg&#8221; class=”attachment-medium wp-post-image” alt=”wordpress change login error message” style=”float:right; margin:0 0 10px 10px;” /></div><p>In this post I will show you how to change login error message on a wordpress website. 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Just add following lines of code inside […]</p> “;s:7:”attribs”;a:0:{}s:8:”xml_base”;s:0:””;s:17:”xml_base_explicit”;b:0;s:8:”xml_lang”;s:0:””;}}}s:32:”https://purl.org/dc/elements/1.1/&#8221;;a:1:{s:7:”creator”;a:1:{i:0;a:5:{s:4:”data”;s:16:”Nilesh Shiragave”;s:7:”attribs”;a:0:{}s:8:”xml_base”;s:0:””;s:17:”xml_base_explicit”;b:0;s:8:”xml_lang”;s:0:””;}}}s:40:”https://purl.org/rss/1.0/modules/content/&#8221;;a:1:{s:7:”encoded”;a:1:{i:0;a:5:{s:4:”data”;s:1339:”<p>The Post wordpress change login error message appeared first on Nilesh Shiragave</p><div style=”display:block; clear:both;”><img width=”400″ height=”193″ src=”https://www.snilesh.com/wp-content/uploads/2014/11/wordpress-change-login-error-message-400×193.jpg&#8221; class=”attachment-medium wp-post-image” alt=”wordpress change login error message” style=”float:right; margin:0 0 10px 10px;” /></div><p>In this post I will show you how to change login error message on a wordpress website. 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To change wordpress login error message you have to add a filter using login_errors.</p><p>Just add following lines of code inside your current themes functions.php file inside a <?php ?> php code. This code will change login error message to a custom error message.</p><pre class=”brush: php; title: ; notranslate”>\n// Use a Custom Error message on wordpress login page for Better Security\nfunction snilesh_custom_login_errors(){ \n return \’ ERROR: Please check your username and password. \’;\n}\n\nadd_filter( \’login_errors\’, \’snilesh_custom_login_errors\’ );\n”;s:7:”attribs”;a:0:{}s:8:”xml_base”;s:0:””;s:17:”xml_base_explicit”;b:0;s:8:”xml_lang”;s:0:””;}}}s:36:”https://wellformedweb.org/CommentAPI/&#8221;;a:1:{s:10:”commentRss”;a:1:{i:0;a:5:{s:4:”data”;s:65:”https://www.snilesh.com/wordpress-change-login-error-message/feed/&#8221;;s:7:”attribs”;a:0:{}s:8:”xml_base”;s:0:””;s:17:”xml_base_explicit”;b:0;s:8:”xml_lang”;s:0:””;}}}s:38:”https://purl.org/rss/1.0/modules/slash/&#8221;;a:1:{s:8:”comments”;a:1:{i:0;a:5:{s:4:”data”;s:1:”0″;s:7:”attribs”;a:0:{}s:8:”xml_base”;s:0:””;s:17:”xml_base_explicit”;b:0;s:8:”xml_lang”;s:0:””;}}}}}i:1;a:6:{s:4:”data”;s:12:” “;s:7:”attribs”;a:0:{}s:8:”xml_base”;s:0:””;s:17:”xml_base_explicit”;b:0;s:8:”xml_lang”;s:0:””;s:5:”child”;a:5:{s:0:””;a:7:{s:5:”title”;a:1:{i:0;a:5:{s:4:”data”;s:45:”best social sharing plugin for wordpress 2014″;s:7:”attribs”;a:0:{}s:8:”xml_base”;s:0:””;s:17:”xml_base_explicit”;b:0;s:8:”xml_lang”;s:0:””;}}s:4:”link”;a:1:{i:

Hi,

Thanks. There’s a defect in the database backup. If you send the database backup (the db.gz file) through to [email protected], then I can fix it and send it you back. Then you can import the new database backup in phpMyAdmin (UD database backups are compatible), or whatever tool your web hosting company provides access to (or if none, upload adminer via FTP).

This won’t fix your missing images issue, as that’s something else (as I say, a plugin couldn’t even get involved in that if it wanted to, unless it deliberately rewrote the .htaccess file; which UD has no need to touch).

David

Thanks guys.

WP-Config – I have tried a couple of backups of this so i’m sure there are no typos.

WP_DEBUG – Is turned on, but the last error that is showing in the log is from October.

I will check with the host and see if I can get access to the PHP error log. I’ll also try the test site import.

Is there anything that could have gone wrong with the MySQL database ?

Hi,

I think our messages crossed – please see my last post.

David

Thank you David I will email you now.

Hi,

Thanks – I received it.

In fact, it is not corrupt. I was thinking it was corrupt because of this in your log:

0000.375 () An error (1) occurred: Duplicate entry ‘uninstall_plugins’ for key ‘option_name’ – SQL query was:

This indicates that UD tried to insert something into the database that was already there. However, the database doesn’t contain a duplicate entry, and I’ve successfully restored it on UpdraftPlus on a test system.

So, that’s very bizarre. The only other thing I can think of is that somehow you were running two restores at the same time. But then, two log files would be expected – and you don’t have that (and I’m sure it’s not even possible; UD locks the “Restore” button before sending off the request to begin the restore, to prevent multiple-clicks; and furthermore, it’s locked on the back-end too). One other idea: the database server had a corruption problem.

Anyway… regardless of the problem, you should be able to fix your issue by importing the database dump via phpMyAdmin. That will then get your database back to a fixed state.

If your site front-end doesn’t load after that, it would probably be because of missing plugins. You can use phpMyAdmin to empty the ‘active_plugins’ option in your options table – though, an admin login to WP may work.

David

Hi David,

I got the db backup restored but there appears to be no change.

https://knebworthprimaryschool.org.uk
https://knebworthprimaryschool.org.uk/wp-admin/

Do you think it could be anything else to do with the plugin or could it be a memory leak or something else?

Hi,

If you share the whole backup set with me, then I can test it out. e.g. via a Dropbox or Google Drive link (send to [email protected]).

David

Hi,

I received the backup set via Dropbox – thank you.

I restored it with no problems on a test WordPress installation. All was then working. A couple of screenshots:

https://snag.gy/h9ABD.jpg
https://snag.gy/smejk.jpg

So, I’d suggest moving your existing WP install out of the way, making a fresh WP install, installing UpdraftPlus, uploading this backup set, and restoring it. Something in your existing WP install must be broken, but rather than find out exactly what, you should be able to start afresh and restore from the backup set that way.

Best wishes,
David

Hi David,

I have tried a number of times to make a fresh install of WP. But it seems the problem may go further than that.

I wiped the database and all the files, uploaded a new install and then went through the install process. Whenever I try to setup wp-config.php (either with the install guide or manually) I hit the “blank screen of death” stright after.

Clearly it is something I need to go to the web host with, but do you have any idea what could have gone wrong? Or is this completely outside the scope of Updraft?

Many thanks,

Fred

So, the WordPress installer works, up until the point when it writes wp-config.php and then it stops after that?

That’s puzzling. Nothing springs to mind – unless either there’s something in an .htaccess file that’s interfering, or the wp-config.php file is being written with insufficient file permissions to be read (but that explanation doesn’t make sense if WP itself is writing it; if it can write it, it must be able to read it).

I think you’ll have to ask your hosting company for guidance as to the cause of the error. As I say, the backup set itself is fine and I was able to restore from it without any issues. Also – do they not have a 1-click WordPress installer in their control panel? That’s often the quickest way of setting WP up.

David

I’ve tried different file permissions – no change.

I don’t think they do have a 1-click installer in this case.

Thanks for your help David. I will get on to them. I will update this post with the final outcome.

For now I have taken this to my own server to work on and the backup was fine.

If I find out that it was anything to with Updraft I will update this thread.

But for now I will mark this as resolved.

Thank you for your help David.