BLANK screen when choosing COD in the Cash tab

Hi Albert,
Please send me your php errors ( especially the part our plugin is involved ) to help you out on this.
You can find out the error by reproducing the white page and check the time on the error log.

Also please send me a screenshot of our plugin settings.

Best Regards

Thanks Stratos Vetsos!

Do you mean the log files in WooCommerce/Status? There is no entry for the time when I reproduced the white page.

As I wrote I get a white page when i click on COD in the CASH page. So I can not give you the plugin settings.

Albert

Hi again Albert,
What do you mean by CASH page? On the WordPress administrator -> checkout / cash on delivery ?

By php errors I don’t mean the log files of WooCommerce.
Please go to your wp-config.php ( root of your site ) file and change WP_DEBUG from false to true.

Then visit again the white page screen. Then you will get the error.
Please send it here so I can help you out.

Best Regards

Thanks Stratos Vetsos!

I mean the page WooCommerce/Settings/Cash.

After editing the wp-config.php I visited WooCommerce/Settings/Cash/Cod and got the white page with NO error message.

Albert

Please open the white page with chrome, press right click – Inspect, click the tab “console”, check if there are any errors and send it here.

Any way you can give me access to your site to check it myself, or ask from a developer or from your hosting company to help you find out the actual errors?

The white page ( of death ) is always a sign of a php fatal error. If the wp_debug was enabled successfully, it should show the error.

I checked it with Chrome, but there is NO error message.

How can I give you the access data?

Albert

Please try this.
On the file wp-content/plugins/wc-smart-cod/admin/class-wc-smart-cod-admin.php
On line 2 under the <?php tag paste this:

ini_set('display_errors', 1);
ini_set('display_startup_errors', 1);
error_reporting(E_ALL);

Then revisit the ‘white page’ and check for errors.

Best Regards

Unfortunately, after inserting this I still get no error message.

How can I send you the site access data?

Albert

Unfortunately that’s forbidden by www.ads-software.com policy.

Is your site hosted in a cpanel or plesk installation?
You can grab the error log from there.

Another thing to try:
Please deactivate our plugin, visit cash page normally, click save, reenable our plugin and go to the cash page again.

To keep you working for now you can download the last wc smart cod version you didn’t have any issues with from here:

https://www.ads-software.com/plugins/wc-smart-cod/advanced/

where it says: PREVIOUS VERSIONS.

Best Regards

• This reply was modified 7 years, 3 months ago by FullStack-ing.
• This reply was modified 7 years, 3 months ago by FullStack-ing.
• This reply was modified 7 years, 3 months ago by FullStack-ing.

Also if you have a test environment, please try to deactivate other plugins one by one until you find ( or not ) any plugin that conflicts.

We tested in a clean installation with php 5.6, wordpress 4.9, WooCommerce 3.2.4 and
WooCommerce Smart COD 1.4.7, without problems.

In the WooCommerce status report I see installed MySQL-Version 5.5.58 – WooCommerce suggests 5.6.

Could this make problems?

Nope that’s not the issue for sure

I now deactivated the plugin WooCommerce Table Rate Shipping from Bolder Elements – and now I do NOT get a white page.

I’m going to contact the plugin creator and ask for help.

Thanks a lot for your help Stratos Vetsos!

Best regards

Albert

Hi Albert,
Let me know I can help you further on this.

I’m setting the topic status to “resolved” for now.