Blank value for variations without prescribed setting

  • Resolved celewolman

    (@celewolman)


    8 years, 7 months ago

    If no specific value is assigned to a product variation, a blank appears in the report instead of the value.
    E.g. An attribute “Packaging Style” has 2 variations – “Family”, “Individual”.
    That attribute is left as “Any Packaging Style” for the variations, and I have set the default form value to “Family”.
    When exported, the .csv cell contains the other variations that were specified in the order, but not the Packaging Style – “large, , regular”
    The Packaging Style does show up on the order itself, but not the report.

    As a test, I did assign a specific value to the variations at the product creation level, and the report did show the variation – “regular, family-style, small”

    Please help – is this a bug or user-error?

    https://www.ads-software.com/plugins/export-order-items-for-woocommerce/

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi there,
    Since you’re working with variations, I assume you’re referring to the pro version of the plugin. Just a friendly reminder that these support forums are intended for the free version and we offer support for Pro at https://support.potentplugins.com/ ??

    In your case, the attribute isn’t being set on the product variation, but it’s part of the order when the customer makes a selection. You can display it in the report using a custom field. In the Custom Field dropdown in the Export Fields section, look for a field named “pa_” followed by the name of your attribute, below the Order Line Item heading. Adding that field should accomplish what you’re after.

    Thread Starter celewolman

    (@celewolman)

    Hi,

    Thank you so much for your response. In fact, I had tried adding that custom field when I was troubleshooting at the beginning, but any pa_ additions renders the report blank, save for the headers. Can you suggest a solution for that problem?

    Thank you,
    Cele

    What is the name of your attribute and the pa_ field? Certain characters in attribute/field names can cause problems in the database query which would result in the blank report you’re experiencing.

    Thread Starter celewolman

    (@celewolman)

    pa_packaging-style

    Thread Starter celewolman

    (@celewolman)

    All my attribute names are two words, and the auto-generation of the pa_ name for all of them is the same, with the hyphen between the two words. All of these pa_ fields result in a blank spreadsheet.

    That’s strange; those field names shouldn’t be causing any issues in the latest version of the plugin. Can you give us access to your admin for further troubleshooting? If so, please send us login details via support ticket – https://support.potentplugins.com/

    Thread Starter celewolman

    (@celewolman)

    Ticket created.

    Thread Starter celewolman

    (@celewolman)

    Can you confirm that the ticket was created? I did not receive an email confirmation.

    Yes, we’ve received your ticket and have replied. Apologies for the delay.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Blank value for variations without prescribed setting’ is closed to new replies.