Block data not showing

Hi @dgewirtz, thank-you for getting in touch.

When you say blocked users, are you referring to Wordfence > All Options > Brute Force Protection > Immediately block the IP of users who try to sign in as these usernames being blanked, or simply the Blocking page itself containing no IPs that are currently blocked?

If it’s the latter, automatic blocking or manual blocks via Live Traffic will block an IP for the duration you have specified under Wordfence > All Options > Rate Limiting Rules > How long is an IP address blocked when it breaks a rule, which could be as low as 5 minutes. You can increase this value to hours or even days to try stemming the flow of retries if you’re noticing a lot of activity from certain specific IPs.

During the time when these IPs are blocked, they’ll appear on the list in the Wordfence > Blocking page. It is possible to click the “Make Permanent” button here after checking the box next to one or more IPs. However, it’s important to note that Wordfence does all of the important blocking automatically so you don’t have to. It may be tempting to permanently block these attempts when you see them but it’s generally an ineffective strategy and takes up your time, so please consult the following links for more information:

https://www.wordfence.com/blog/2017/11/should-permantly-block-ips/
https://www.wordfence.com/help/blocking/#ip-address

Hopefully that helps you out,
Peter.

I’m specifically refering to the screen Wordfence->Firewall->Blocking where a list is presented of block type, detail, rule added, reason, expiration, block count, and last attempt.

The behavior is odd. On my computer (Mac Studio, Ventura, Chrome), I can see a history of blocks going back to 2021 (it keeps loading as I scroll). However, on the site editor’s computer (Mac mini, Monterey, Chrome), she just sees the headers and no blocks.

I cleared cookies for the site and she was able to see the block history…once. As soon as she moved off the page and back, all the block history was gone.

It is actually quite important for her to see block history because her users are unsophisticated and often get confused logging in. When she sees a block for someone that’s clearly not a spammer, she reaches out to help them login. Without the ability to see the block history, she can’t perform that important service for her users.

Any idea what might be causing this weird failure? I can’t imagine it’s just cookies gone awry because the history disappears almost immediately. Can you think of anything else that would cause this behavior?

Thanks!