Block ticket agent transfer by agents

  • Resolved menezesgeorge

    (@menezesgeorge)


    5 years, 10 months ago

    Is there any way I can block the feature where a ticket can be transferred by an agent to another agent?

    Could be on Awesome Support itself, or adjusting WordPress settings, or even with another plugin like User Role Editor or similar.

    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)

  • You can use the role editor plugin and remove the assign_ticket capability from the Support Staff role.

    Be aware that there is a bug I just reported:

    https://www.ads-software.com/support/topic/security-bug-11/

    I thought I better answer your question considering how SLOW these guys are at replying to anyone.

    Thread Starter menezesgeorge

    (@menezesgeorge)

    Thanks @isrableki !

    Removing the assign_ticket capability with role editor plugin, plus checking the ‘Use SELECT2 For Staff Drop-downs’ option you flagged as a bug, worked.

    Unfortunately, their supports isn’t so awesome – at least for the free users.

    Thanks!

    Glad I could help ??

    And their support is not so awesome, not even for pre-sales, not even for paying customers or so I heard from some ppl that had to get stuff fixed with outside developers… is just NON EXISTENT!

    Anyways, cheers and glad I could help out! ??

    • This reply was modified 5 years, 9 months ago by isrableki.
Viewing 3 replies - 1 through 3 (of 3 total)
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