blocked wp-admin IP address

try looking at this

https://codex.www.ads-software.com/Login_Trouble

also do you have jetpack installed?

Hi shamai, thanks for getting back to me. I don’t have jetpack installed – should I get it? I’ve reset my password on my mobile but my PC IP address is still blocked.

i thought you did because it blocks ip’s.

what plugins do you have installed?
one of them is set to probably block ip addresses after a certain amount of attempts.

I stand corrected! Jetpack is installed.
Do you know how I’d go about editing it so it resets?

first get the public ip address of the problem computer. You can do this by typing into google ‘whats my ip’?

go to jetpack and look for the protect settings.
add the ip thats being blocked into the whitelist textbox.

Thanks,

I can’t seem to see the ‘protect settings’ in the list.

I’ve also messaged Jetpack directly.

https://www.dropbox.com/s/xy8ubazzfw518df/Screenshot%202016-08-02%2012.28.21.png?dl=0

called ‘protect’

Great – thanks.

I think my Jetpack just needed updating as these icons weren’t available previously.