• Resolved Carolyn Melo

    (@nubiesan)


    I am not sure if this is a woocommerce issue or word press, but I keep getting bogus orders from “John Smith” which are canceled almost immediately. Is there a way to block this person from accessing my site?

    Here is the GitHub info from the site

    System Status Report

    ### WordPress Environment ###
    
    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.4.3
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.2
    Log Directory Writable: ?
    WP Version: 6.7.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.2.26
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 8.2.1
    OpenSSL/3.1.4
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.39-30
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    [REDACTED]
    
    ### Post Type Counts ###
    
    attachment: 587
    custom_css: 1
    customize_changeset: 7
    foogallery: 6
    mailpoet_page: 1
    ml-slide: 8
    ml-slider: 3
    modula-gallery: 1
    nav_menu_item: 51
    page: 73
    post: 3
    product: 62
    product-feed: 2
    revision: 2
    saswp: 4
    shop_order: 15
    sp_wp_carousel: 2
    sp_wps_shortcodes: 1
    wmpc-trash: 57
    wp_global_styles: 2
    wp_navigation: 1
    wp_template: 2
    wpcode: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (33) ###
    
    Starter Templates: by Brainstorm Force – 4.4.9
    Product Feed Manager for WooCommerce: by RexTheme – 7.4.24
    Customer Reviews for WooCommerce: by CusRev – 5.64.1
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
    FooGallery: by FooPlugins – 2.4.27
    Google for WooCommerce: by WooCommerce – 2.9.1
    Media Cleaner: by Jordy Meow – 6.8.4
    Media Hygiene: by Media Hygiene – 4.0.0
    Media Library Organizer: by Optimole – 1.6.5
    My Sticky Bar: by Premio – 2.7.7
    Pinterest for WooCommerce: by WooCommerce – 1.4.13
    Product Layouts for Woocommerce: by WPKIN – 1.3.0
    Schema & Structured Data for WP & AMP: by Magazine3 – 1.39
    Speed Optimizer: by SiteGround – 7.7.2
    Security Optimizer: by SiteGround – 1.5.7
    Simple Iframe: by Jorge González – 1.2.0
    Spectra: by Brainstorm Force – 2.17.0
    Product Gallery Slider for WooCommerce: by Codeixer – 2.3.14
    Woocommerce Single Product Page Customizer: by Geek Code Lab – 2.8.2
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    Google Analytics for WooCommerce: by WooCommerce – 2.1.8
    WooPayments: by WooCommerce – 8.6.0
    WooCommerce PayPal Payments: by WooCommerce – 2.9.5
    WooCommerce: by Automattic – 9.4.3
    StoreCustomizer: by Kaira – 2.5.8
    Yoast SEO: by Team Yoast – 24.0
    WP Carousel: by ShapedPlugin LLC – 2.7.3
    WP Product Feed Manager: by WP Marketing Robot – 2.11.2
    Smush Pro: by WPMU DEV – 3.16.11
    WPMU DEV Dashboard: by WPMU DEV – 4.11.28
    YITH WooCommerce Gift Cards: by YITH – 4.17.0
    YITH WooCommerce Quick View: by YITH – 2.0.0
    Yoast Test Helper: by Team Yoast – 1.18
    
    ### Inactive Plugins (12) ###
    
    301 Redirects Pro: by WebFactory Ltd – 6.22
    Mailchimp for WooCommerce: by Mailchimp – 4.4.1
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.85
    MetaSlider: by MetaSlider – 3.93.0
    Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina): by Jordy Meow – 6.6.6
    Product Slider for WooCommerce: by ShapedPlugin LLC – 2.8.3
    Shortcodes Ultimate: by Vova Anokhin – 7.3.1
    WooCommerce Blacklist Manager: by YoOhw.com – 1.4.4
    WooCommerce Legacy REST API: by WooCommerce – 1.0.4
    WooCommerce Shipping: by WooCommerce – 1.3.0
    Wordfence Security: by Wordfence – 8.0.1
    WPCode Lite: by WPCode – 2.2.3.1
    
    ### Dropin Plugins () ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    Legacy API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 60 KB
    
    ### WC Pages ###
    
    Shop base: #5 - /baby-quilt-boutique-shop/
    Cart: #6 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #7 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #8 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Astra
    Version: 4.8.7
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /home/customer/www/uniquebabyquiltboutique.com/public_html/wp-content/plugins/woo-product-gallery-slider/includes/product-image.php
    
    ### WooPayments ###
    
    Version: 8.6.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 221851986
    Account ID: acct_1O1KTVFfBEDdTN4k
    Payment Gateway: ? Needs setup
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Disabled
    WooPay Incompatible Extensions: No
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Disabled
    Documents: Disabled
    Logging: Disabled
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: –
    Google Pay: –
    Fastlane: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    
    Disabled Features: product-data-views
    experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    
    Daily Cron: ? Next scheduled: 2024-12-11 17:26:49 -05:00
    Options: ?
    Notes: 137
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 1,411
    Oldest: 2024-11-09 20:24:01 -0500
    Newest: 2024-12-10 20:10:57 -0500
    
    Failed: 11,896
    Oldest: 2023-07-31 14:03:40 -0400
    Newest: 2024-12-10 11:07:40 -0500
    
    Pending: 10
    Oldest: 2024-12-10 20:17:54 -0500
    Newest: 2025-01-06 11:00:41 -0500
    
    
    ### Status report information ###
    
    Generated at: 2024-12-10 20:12:43 -05:00

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @nubiesan,

    I understand how frustrating it can be to deal with spam orders like this. To help prevent these, you can:

    1. Enable the “Enable log-in during checkout” option in WooCommerce > Settings > Accounts & Privacy. This will require users to log in, adding a layer of security.

    2. Use a reCAPTCHA plugin to block spam orders effectively.

    These steps should help reduce or block unwanted activity.

    Thread Starter Carolyn Melo

    (@nubiesan)

    Thanks, I will try that

Viewing 2 replies - 1 through 2 (of 2 total)
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