Blocking all payment confirmation from Paddle

Hello @quadlayers,

Our plugin is fully compatible with WooCommerce.

I’ve analyzed the requests in your Anti-Spam logs. Sometimes some visitor’s parameters are transmitted incorrectly by our plugin. This can lead to the error you stated.

Please set the cache update time on the site to no more than 24 hours and clear it.

After that, please write to us.

Hello @eugenecleantalk,

I’m afraid I can’t conduct tests on this production site. Your plugin has severely disrupted the synchronization with our payment system:

• We have pending orders that need to be completed manually, and we are unsure if the subscriptions will renew correctly next year.
• We’ve missed some renewal orders that should have been triggered by the payment system, and there is no way to trigger them again, leading us to miss some renewals.

Do you use any cache solution? Could you try setting the cache update time on the site to no more than 24 hours and clear it? You can also enable the ‘Store blocked orders’ option here:

WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings

I’ve tweaked some filters. It should help to decrease false positives. I also found that the most blocked requests were from a few IPs. Seems like they belong to some service. If these are trusted IPs then you can add them to your personal lists:

https://cleantalk.org/help/blacklist-usage

There is no other wat to contact support in the platform.

Hello @quadlayers,

Please follow my colleagues’ recommendations. If this does not help to solve the problem, contact us directly through our support system:

https://cleantalk.org/my/support/open

Thank you.

Hello @quadlayers,

I’d like to inform you that we fixed the issue of blocking the Paddle payment system.

Thank you.